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Tech Stack
Tools & technologiesAWSAzureCloudJavaJavaScriptNode.jsPHPPythonReactVoIP
About the role
Key responsibilities & impact- Work alongside Twilio New business Account Executives, other Twilio Solutions Engineers, Professional Services and Twilio Partners as needed through the pre-sales process, to strategise and plan for deal success.
- Build a successful business partnership with Twilio Account Executives focussing on great business discovery within prospects and communicating the business value of Twilio solutions.
- Take part alongside Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations and enablement sessions during the sales cycle.
- Develop subject matter expertise on the customer needs and requirements, and Twilio’s best in class communications technology.
- Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio’s ability to enable their success and solve their challenges.
- Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products.
- Form an understanding of a customer's business and help solve problems they’ve identified as well as uncover areas of opportunity.
- Build trusted advisor relationships at the highest levels of our customers and present creative new solutions and architectures that enable and inspire innovation
- Contribute to the wider Twilio Solutions Engineer community by sharing knowledge, building demo assets and reusable presentations.
Requirements
What you’ll need- At least 5 years in a technical pre-sales role in CPaaS or Telecom space
- Solid understanding and experience of the sales cycle and the role of a pre-sales engineer
- Solid understanding of voice protocols (VoIP), SIP implementations or messaging APIs
- Creativity: you’ll need to be a problem solver, able to collaborate with others to drive success.
- An engaging storyteller: you can gain audience confidence and communicate complex topics to multiple levels of technical and non-technical audience.
- Ability to ask the right questions to build a deep understanding of a customer's needs and guide them to a technical solution using Twilio Communications products
- Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures
- Experience writing code in one or more of the following areas: Backend (Java, C#, Node.js, Python or PHP), Web (JS, React), Experience with designing and consuming REST APIs
Benefits
Comp & perks- competitive pay
- generous time off
- ample parental and wellness leave
- healthcare
- a retirement savings program
ATS Keywords
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Hard Skills & Tools
pre-sales engineeringvoice protocolsVoIPSIP implementationsmessaging APIsBackend programmingJavaC#Node.jsPython
Soft Skills
creativityproblem solvingcollaborationstorytellingcommunicationaudience engagementquestioningcustomer understandingrelationship buildinginnovation