Sales Development Representative, Public Sector

Twilio

Sales Development Representative at Twilio nurturing customer accounts in social impact sectors. Driving customer acquisition and understanding technical solutions for nonprofit and public sector clients.

Posted 5/20/2026full-timeRemote • Connecticut, New Jersey, New York, Pennsylvania, Washington • 🇺🇸 United StatesJunior💰 $2,575 - $3,219 per hourWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Drive lead qualification and nurturing of Twilio.org’s named account customers across community & social services, healthcare, education, and the public sector.
Be responsible for net new customer acquisition and driving new revenue while maintaining the highest levels of customer satisfaction.
Work with customers to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs.
Continually add net new contacts to Salesforce for existing accounts.
Work diligently with cross-functional internal teams (Sales, Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform.
Be an owner to drive deals forward, knock down obstacles for our customers and internally, and find the best solution for each customer, and recommend process improvements to support the whole team.
Develop expertise in the social impact, nonprofit, and public sector markets to help prospective customers understand how others are leveraging Twilio’s platform to scale their reach and missions.
Have world-class interpersonal and communication skills to make complex technical and financial details sound simple.
Ability to balance competing priorities and manage multiple projects/deals at the same time.

Requirements

What you’ll need

At least 1 year of lead generating experience in a technical SaaS/CPaaS space, with a record of top performance.
An understanding (or interest to understand) the cloud computing/communications business model and excitement for selling to a technical audience while utilizing a solution-oriented approach to selling.
Deep personal interest in the social impact and public sector markets and dedicating your career to making a positive difference.
Strong written and verbal communication skills, with the ability to effortlessly make complex technical and financial details sound simple.
Technical solutions selling experience – including closing experience – and enjoys working with customers to solve their problems.
High adaptability, with comfort trying new things and building within a rapid-paced environment, comfort with ambiguity and change.

Benefits

Comp & perks

Health care insurance
401(k) retirement account
Paid sick time
Paid personal time off
Paid parental leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

lead generationtechnical solutions sellingcustomer acquisitioncustomer satisfactionSalesforcecommunications APIsolution-oriented approachproject managementdigital communication strategies

Soft Skills

interpersonal skillscommunication skillsproblem-solvingadaptabilityability to manage multiple projectsbalancing competing prioritiescollaborationcustomer advocacyprocess improvement