AV & Event Engineer – Level 4

Twilio

. Design, configure, and deploy AV systems and equipment, including audio and video conferencing systems, displays, microphones, and control systems.

Posted 5/15/2026full-timeRemote • California • 🇺🇸 United StatesSeniorLead💰 $60,030 - $75,380 per yearWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Design, configure, and deploy AV systems and equipment, including audio and video conferencing systems, displays, microphones, and control systems.
Manage AV infrastructure, troubleshoot technical issues, and provide timely resolutions to ensure uninterrupted AV services.
Support remote, executive and in-person events, including setup, testing, and operation of AV equipment, ensuring seamless audio and visual experiences.
Collaborate with internal stakeholders, event planners, and vendors to determine AV requirements and provide expert guidance on technical capabilities and limitations.
Assist executives and presenters with AV setup and troubleshooting during industry conferences and high-profile events.
Stay updated with the latest AV technology trends, tools, and best practices to ensure the organization remains at the forefront of AV capabilities.
Conduct training sessions and create user documentation to empower employees to effectively utilize AV systems and equipment.
Perform regular maintenance, upgrades, and system optimizations to ensure optimal performance and reliability of AV solutions.
Monitor and analyze AV performance metrics, identify areas for improvement, and propose innovative solutions to enhance the AV experience.
Occasional business travel will be needed so flexibility is necessary to support business objectives.

Requirements

What you’ll need

Bachelor's degree in a relevant field, such as Audiovisual Technology, Information Technology, or a related discipline, or equivalent work experience.
Mac OS proficiency as well as Windows OS familiarity to aid in remote troubleshooting for end-users.
Established understanding of troubleshooting basic signal flow for conference rooms
Working knowledge of industry standard equipment and peripherals (Crestron, Neat, Logitech, etc.)
8+ years experience using AV and Events software such as Zoom, Google Meet etc.
Crestron Certified Programmer (CCP) or Extron AV Associate certification.
Event Technology Specialist (ETS) certification.
AVIXA Certified Technology Specialist - Design (CTS-D) certification
AVIXA Certified Technology Specialist - Installation (CTS-I) certification
Certifications for all hardware manufacturers we install as applicable (Shure, Crestron, Chief, QSC, Biamp)
Advanced troubleshooting and understanding of signal flow in conference rooms
Project Management Professional (PMP) certification (relevant for event management aspects).
Certified Technology Specialist (CTS) certification by AVIXA (Audiovisual and Integrated Experience Association).
Strong knowledge of AV technologies, including audio systems, video conferencing systems, projectors, displays, and lighting.
Familiarity with event management processes, including AV setup, production, and troubleshooting.
Experience with AV control systems and software, such as Crestron, Extron, or similar platforms.
Proficient in operating and troubleshooting AV equipment and software.
Flexibility to work outside regular business hours to support events or executive needs.
Previous experience with remote event support and virtual meeting platforms (e.g., Zoom, Microsoft Teams, WebEx)
ITIL v4 Foundation or Similar
Google Workplace Certification (or similar professional certificate)

Benefits

Comp & perks

Health care insurance
401(k) retirement account
Paid sick time
Paid personal time off
Paid parental leave

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AV system designAV infrastructure managementtroubleshooting signal flowAV equipment operationAV performance analysisaudio systemsvideo conferencing systemsproject managementevent management processessystem optimization

Soft Skills

collaborationcommunicationflexibilitytrainingproblem-solvingcustomer serviceattention to detailtime managementadaptabilityleadership

Certifications

Crestron Certified Programmer (CCP)Extron AV AssociateEvent Technology Specialist (ETS)AVIXA Certified Technology Specialist - Design (CTS-D)AVIXA Certified Technology Specialist - Installation (CTS-I)Certified Technology Specialist (CTS)ITIL v4 FoundationGoogle Workplace Certification