Staff Product Manager – Enterprise AI

Twilio

Staff Product Manager driving Enterprise AI solutions for Twilio across various functions. Leading product strategy and execution while collaborating with diverse teams to enhance workflows and efficiency.

Posted 5/13/2026full-timeRemote • California • 🇺🇸 United StatesLead💰 $155,520 - $228,700 per yearWebsite

Tech Stack

Tools & technologies

ERPSQL

About the role

Key responsibilities & impact

Define and execute the product roadmap for Enterprise AI spanning GTM and Corporate Functions
Lead cross-functional product development across multiple business domains
Build AI-powered solutions across Sales, Support, and Operations functions
Build AI-powered solutions across Finance, Legal, and HR functions
Leverage the Enterprise AI platform to build agentic solutions
Integrate with enterprise systems to deliver seamless AI experiences
Collaborate with business leaders to understand their strategic priorities and operational challenges
Drive adoption and enablement by working directly with end users and gathering feedback
Measure and communicate impact through clear metrics on productivity gains and efficiency improvements

Requirements

What you’ll need

7+ years of product management experience at fast-paced technology companies
At least 3 years in GTM functions (sales operations, customer support, compliance/risk operations) and/or Corporate Functions (finance operations, legal tech, HR tech)
Deep understanding of at least two of the following domains: sales workflows and CRM systems, customer support operations and help desk platforms, compliance/risk operations and fraud detection systems, financial operations and ERP systems, legal operations and contract lifecycle management, HR operations and human capital management systems
Proven ability to build products that serve diverse user personas and use cases within a unified platform strategy
Strong technical fluency with AI/ML concepts, agentic systems, workflow automation, and conversational AI
Proficiency with SQL and ability to extract, analyze, and interpret data independently to inform product decisions
Excellent stakeholder management skills with experience influencing senior leaders and driving cross-functional alignment
Demonstrated success delivering measurable business impact through product innovation and operational efficiency
Bachelor's degree or equivalent experience

Benefits

Comp & perks

Competitive pay
Generous time-off
Ample parental and wellness leave
Healthcare
A retirement savings program
Possible stock options and bonuses

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product managementAIMLworkflow automationconversational AISQLdata analysisproduct innovationoperational efficiencyagentic systems

Soft Skills

stakeholder managementinfluencingcross-functional alignmentcollaborationcommunicationstrategic prioritizationuser feedback gatheringmeasuring impactproblem-solvingleadership