Twilio

Principal Solutions Engineer

Twilio

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇬🇧 United Kingdom

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Job Level

Lead

Tech Stack

AngularAWSAzureCloudJavaJavaScriptNode.jsPHPPythonReactVue.js

About the role

  • Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions
  • Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs
  • Establish yourself as a trusted advisor to customers through technical discovery, solution design, and presentations
  • Build and present highly interactive, complex and engaging customer product demonstrations showcasing Twilio’s Communications Products
  • Drive technical discovery, propose technical architectures, anticipate concerns and offer creative solutions
  • Lead the technical side of opportunities independently and provide leadership and deal support within the Solutions Engineer organization
  • Participate in architectural decisions and coordinate with other Twilio teams such as product management
  • Contribute to the broader Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations
  • Mentor less experienced Solutions Engineers
  • Travel to meet customers (approximately 25% travel)

Requirements

  • 8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting
  • Excellent communicator and presenter able to gain audience confidence
  • An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience
  • Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution
  • Previous software development experience or working knowledge in one or more of the following areas: Backend (Java, C#, Node.js, Python, PHP)
  • Previous software development experience or working knowledge in one or more of the following areas: Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
  • Experience building with REST APIs
  • Previous experience in Telecom, SIP, Contact Center, or Security
  • Experience with sales methodologies
  • Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience
  • Desired: Additional languages (German, French, Arabic)
  • Desired: Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture
  • Desired: Experience in Social Impact, Healthcare, Public Sector verticals
  • Desired: Demonstrated personal interest in the social impact sector
Benefits
  • Competitive pay
  • Generous time off
  • Ample parental and wellness leave
  • Healthcare
  • Retirement savings program
  • Remote-first work
  • Support for volunteering and donation efforts
  • Offerings vary by location
  • Opportunity for travel (approximately 25% travel anticipated)

ATS Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
JavaC#Node.jsPythonPHPJavaScriptHTMLCSSREST APIscloud application architecture
Soft skills
excellent communicatorengaging storytellerability to build understandingleadershipmentoringpresentation skillscustomer engagementsolution designtechnical discoverycreative problem solving
Certifications
Bachelor’s degreeMaster’s degree
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