People Generalist – R&D

Twilio

. Partner with the HRBP team supporting our R&D function to support program roll-outs and on-going process execution .

Posted 5/8/2026full-timeRemote • California, Connecticut, New Jersey, New York, Pennsylvania, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $96,640 - $120,800 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Partner with the HRBP team supporting our R&D function to support program roll-outs and on-going process execution
Analyse HR data and trends across the organisation they support (e.g. headcount, attrition, performance) to generate insights, trends and prepare clear and customised reports, metrics and presentation materials for HRBPs and senior leadership to support decision-making
Own and manage performance management cases end-to-end, partnering with managers to ensure fair, consistent, and timely outcomes in line with company policy
Coach and guide managers through the performance management process, providing advice, documentation support, and best practice to build manager capability and ensure a positive employee experience
Support HR Leader on ad hoc projects
Help to execute and where required lead business led initiatives (re-orgs, job role and level assessments, etc)
Partner cross functionally with key stakeholders: Talent Management, IT, ER, HR operations, Compliance, Recruiting, Compensation, etc. to ensure communications, program, and process alignment
Program Management- maintaining the annual program calendar of events
Maintain confidentiality of core HR data and projects

Requirements

What you’ll need

3+ years experience in an HR role partnering with an R&D org.
Ability to take initiative and be a self-starter
You are a decisive problem solver with a "get it done" attitude who will thrive in a fast-paced, sometimes ambiguous environment
Strong ability to make administrative and procedural decisions and exercise judgment with sensitive and confidential issues
Strong data analysis skills and ability to share recommendations with stakeholders
Data Storytelling: Connects internal data with external benchmarks to provide actionable executive insights
AI-Enabled Efficiency: Enhances productivity through the sensible and strategic usage of AI tools.
Demonstrates employee focus and managing proactive communication to ensure optimum HR support
Leads the alignment between R&D HRBPs and COEs to ensure programs are scalable and reflect unique functional needs.
Keen to continue learning and developing their skill set, having a growth mindset
Strong ability to identify process gaps and improvement opportunities
Proficiency with HR systems, such as Workday and ServiceNow

Benefits

Comp & perks

Competitive pay
Generous time off
Ample parental and wellness leave
Healthcare
Retirement savings program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisperformance managementdata storytellingprocess improvementprogram managementHR metricsconfidentiality managementinitiative takingproblem solvingadministrative decision making

Soft Skills

self-starterdecisiveemployee focusproactive communicationgrowth mindsetjudgmentcoachingguidancecollaborationadaptability