Senior Deal Desk Analyst

Twilio

. Build trusted cross-functional relationships with Product, Commercial Legal, Billing Operations, Finance, and Sales; proactively identify opportunities for policy, process, and tooling improvements.

Posted 5/7/2026full-timeRemote • California, Connecticut, New Jersey, New York, Pennsylvania, Washington • 🇺🇸 United StatesSenior💰 $79,840 - $99,900 per yearWebsite

About the role

Key responsibilities & impact

Build trusted cross-functional relationships with Product, Commercial Legal, Billing Operations, Finance, and Sales; proactively identify opportunities for policy, process, and tooling improvements.
Partner with Sales to structure commercially sound deals by evaluating tradeoffs across price, term, volume, and risk, aligned with Twilio’s financial guardrails.
Lead financial modeling and evaluation of non-standard deal structures, ensuring alignment with margin targets, ARR goals, and long-term profitability.
Act as a trusted advisor throughout the sales cycle, guiding deal strategy and coaching Sales on pricing, terms, and contract structures.
Manage complex contracts and non-standard terms, including drafting and reviewing order forms in line with company policies.
Provide end-to-end quote-to-signature support, including CPQ quote creation, pricing and approval workflows, order form generation, and DocuSign execution.
Enforce approval frameworks and policies; manage escalations and exceptions for strategic deals.
Mentor and support Analysts (as designated), particularly on deal strategy, modeling, and contract structuring.
Contribute to the development and refinement of contract processes, documentation, and enablement materials to support scalable GTM execution.

Requirements

What you’ll need

A Bachelor’s or Associate’s Degree plus minimum 5 years experience in Deal Management, Sales Operations, Sales, Finance, or Business Operations preferably in contracting, procurement, or billing operations. If no degree, a minimum of 7 years relevant experience is required.
Demonstrated ability to manage a large number of custom contract requests using pre-approved language and/or drafting new language.
A willingness to work closely with AEs throughout their sales cycle, provide exceptional customer service, and enable the best sale possible for Twilio.
A diligent, detail oriented skill set, able to work in a fast-paced environment and juggle multiple responsibilities at one time, while remaining extremely organized.
Advanced Excel skills, including financial analysis and scenario modeling.
Excellent verbal and writing skills and the ability to comprehend complex written concepts.

Benefits

Comp & perks

Competitive pay
Generous time off
Ample parental and wellness leave
Healthcare
Retirement savings program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

financial modelingcontract managementpricing strategyquote-to-signature processCPQ quote creationfinancial analysisscenario modelingorder form generationDocuSign executioncontract drafting

Soft Skills

cross-functional collaborationcustomer servicedetail orientedorganizational skillsmentoringcommunication skillsproblem-solvingstrategic thinkingadaptabilitytime management