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About the role
Key responsibilities & impact- Servicing the fastest growing customers in the region.
- Growing our revenue and share of wallet within your key account list.
- Opening doors to the purchase of Twilio’s products and services - including voice, messaging, email, contact centre, account security software.
- Maintaining the highest levels of customer satisfaction.
- Create pricing proposals, negotiating terms and managing the contract process.
- Selling solutions to a technical and business audience.
- Building trust and mutual respect with technical customers and peers.
- Thinking outside of the box and having extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.
- Balancing challenging priorities and handling multiple projects/deals at the same time.
Requirements
What you’ll need- 6+ years of Account Management/Sales experience covering selling and closing complex technical solutions to a large customer base.
- History of working with accounts ranging from large multinational enterprise customers to Digital Natives.
- Demonstrated success by achieving quota on a consistent basis.
- Track record of Account Management experience and a solid understanding of how to cross and upsell solutions within a mature customer base.
- A solid understanding of financial reporting within a direct customer base - Revenue tracking
- German language proficiency
- Ideally, you also have experience selling both to a business and technical audience.
- Experience and understanding of working in the communications market is preferable. Have sold or worked with Messaging, Voice Calling, Email, Account Security Verification. Or have prior experience in a traditional telecommunications environment/business.
- Curious networker
- Strong emotional intelligence
Benefits
Comp & perks- competitive pay
- generous time off
- ample parental and wellness leave
- healthcare
- a retirement savings program
- and much more. Offerings vary by location.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Account ManagementSalesNegotiationFinancial ReportingRevenue TrackingCross-sellingUpsellingTechnical Solutions SellingCustomer SatisfactionContract Management
Soft Skills
Interpersonal SkillsCommunication SkillsEmotional IntelligenceProblem SolvingProject ManagementTrust BuildingAdaptabilityCuriosityPrioritizationRelationship Management