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Twilio

Regulatory and Inventory Operations Engineer

Twilio

. Ensure that our supply of phone numbers meets customer demand without incurring undue inventory carrying costs.

Posted 4/22/2026full-timeRemote • 🇪🇪 EstoniaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
SQL

About the role

Key responsibilities & impact
  • Ensure that our supply of phone numbers meets customer demand without incurring undue inventory carrying costs.
  • Ensure customer KYC meets the internal policies.
  • Work closely with internal stakeholders and customers to ensure compliance with global phone number regulations.
  • Serve as a domain expert on all things related to phone numbers; ally with the Sales and Support teams to serve our customers in navigating complex questions and projects.
  • Design and optimize new processes to ensure our customers have an excellent experience with Twilio.
  • Communicates at an intermediate level through data, graphs, and visuals
  • Collaborate with Twilio’s Product and Engineering teams to troubleshoot technical problems with our internal tooling and external product offerings.

Requirements

What you’ll need
  • You are a tech- and process-savvy person who loves to build seamless operations that benefit our customers.
  • You’re empathetic and love working with customers to solve their problems. You know how to use data (including intermediate SQL) to make metrics-driven decisions.
  • You love learning new technology, and you have experience configuring and operating various systems and software tools.
  • You're thorough, organized, and process-oriented to the extreme, and you’re able to prioritize and execute multiple projects simultaneously.
  • Fluent in written and spoken Japanese
  • You have a bachelor’s degree.
  • You have 3+ years experience working on an operations team.

Benefits

Comp & perks
  • Competitive salary
  • Flexible working hours
  • Professional development opportunities
  • Work from home options
  • Volunteering and donation efforts support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
intermediate SQLdata analysisprocess optimizationKYC compliancephone number regulations
Soft Skills
empathycustomer problem-solvingorganizationprocess orientationprioritizationcommunication