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Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Ensure that our supply of phone numbers meets customer demand without incurring undue inventory carrying costs.
- Ensure customer KYC meets the internal policies.
- Work closely with internal stakeholders and customers to ensure compliance with global phone number regulations.
- Serve as a domain expert on all things related to phone numbers; ally with the Sales and Support teams to serve our customers in navigating complex questions and projects.
- Design and optimize new processes to ensure our customers have an excellent experience with Twilio.
- Communicates at an intermediate level through data, graphs, and visuals
- Collaborate with Twilio’s Product and Engineering teams to troubleshoot technical problems with our internal tooling and external product offerings.
Requirements
What you’ll need- You are a tech- and process-savvy person who loves to build seamless operations that benefit our customers.
- You’re empathetic and love working with customers to solve their problems. You know how to use data (including intermediate SQL) to make metrics-driven decisions.
- You love learning new technology, and you have experience configuring and operating various systems and software tools.
- You're thorough, organized, and process-oriented to the extreme, and you’re able to prioritize and execute multiple projects simultaneously.
- Fluent in written and spoken Japanese
- You have a bachelor’s degree.
- You have 3+ years experience working on an operations team.
Benefits
Comp & perks- Competitive salary
- Flexible working hours
- Professional development opportunities
- Work from home options
- Volunteering and donation efforts support
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
intermediate SQLdata analysisprocess optimizationKYC compliancephone number regulations
Soft Skills
empathycustomer problem-solvingorganizationprocess orientationprioritizationcommunication
