Sales Support Specialist – Manager

Twilio

. Directly manage and lead a regional team of Sales Support Specialists, providing day-to-day guidance, performance management, and professional mentorship.

Posted 4/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $116,960 - $146,200 per yearWebsite

About the role

Key responsibilities & impact

Directly manage and lead a regional team of Sales Support Specialists, providing day-to-day guidance, performance management, and professional mentorship.
Standardize regional playbooks for Tasks, Tickets, Cases, and Deal-related Workflows to ensure global consistency and accountability.
Analyze team utilization and performance metrics to shift from anecdotal feedback to data-driven resourcing decisions.
Optimize SSS:AE alignment to ensure Account Executives receive equitable and efficient support for high priority deals.
Collaborate with the Chief of Staff and cross-functional Ops teams to identify and solve recurring bottlenecks in the sales workflow.

Requirements

What you’ll need

5+ years of experience in Sales, Sales Operations, Sales Support, or Revenue Operations within a high-growth SaaS environment.
2+ years of direct people management experience with a focus on coaching and professional development.
Proven technical proficiency in Salesforce, CPQ (Configure, Price, Quote) workflows, and deal desk mechanics.
Strong analytical skills with the ability to track team capacity, SLAs, and utilization rates.

Benefits

Comp & perks

health care insurance
401(k) retirement account
paid sick time
paid personal time off
paid parental leave

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Sales OperationsSales SupportRevenue OperationsSalesforceCPQdata analysisperformance managementcoachingutilization metricsSLA tracking

Soft Skills

leadershipmentorshipcollaborationanalytical thinkingproblem-solving