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Twilio

Manager, Sales Support Specialists

Twilio

. Directly manage and lead a regional team of Sales Support Specialists, providing day-to-day guidance, performance management, and professional mentorship.

Posted 4/22/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Directly manage and lead a regional team of Sales Support Specialists, providing day-to-day guidance, performance management, and professional mentorship.
  • Standardize regional playbooks for Tasks, Tickets, Cases, and Deal-related Workflows to ensure global consistency and accountability.
  • Analyze team utilization and performance metrics to shift from anecdotal feedback to data-driven resourcing decisions.
  • Optimize SSS:AE alignment to ensure Account Executives receive equitable and efficient support for high priority deals.
  • Collaborate with the Chief of Staff and cross-functional Ops teams to identify and solve recurring bottlenecks in the sales workflow.

Requirements

What you’ll need
  • 5+ years of experience in Sales, Sales Operations, Sales Support, or Revenue Operations within a high-growth SaaS environment.
  • 2+ years of direct people management experience with a focus on coaching and professional development.
  • Proven technical proficiency in Salesforce, CPQ (Configure, Price, Quote) workflows, and deal desk mechanics.
  • Strong analytical skills with the ability to track team capacity, SLAs, and utilization rates.
  • Experience managing remote or distributed teams across EMEA and/or APJ is desired.
  • Proficiency in Spanish, French, German is a plus but not required.
  • Direct Sales experience as an Account Executive, or equivalent is preferred.

Benefits

Comp & perks
  • Competitive pay
  • Generous time off
  • Ample parental and wellness leave
  • Healthcare
  • A retirement savings program

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Sales OperationsSales SupportRevenue OperationsSalesforceCPQdeal desk mechanicsanalytical skillsteam capacity trackingSLA managementutilization rates
Soft Skills
people managementcoachingprofessional developmentguidanceperformance managementcollaborationproblem-solvingmentorshipcommunicationleadership