Sell into high-value prospects and customers across EMEA with a focus on UK/I.
Manage fast-growing customers and a set list of key accounts.
Grow revenue and gross profit share of wallet through cross-sell and up-sell.
Source net-new opportunities within assigned accounts.
Open doors for purchase of Twilio products and services (voice, messaging, email, contact centre, account security software).
Create pricing proposals, negotiate terms and manage the contract process.
Sell solutions to both technical and business audiences and build trust with technical customers and peers.
Maintain high levels of customer satisfaction and manage multiple projects/deals simultaneously.
Communicate complex contractual, technical, and financial details clearly and simply.
Requirements
6+ years of Account Management/Sales experience covering selling and closing complex technical solutions to a large customer base.
History of working with accounts ranging from large multinational enterprise customers to SMB.
Demonstrated success by achieving quota on a consistent basis.
Track record of Account Management experience and a solid understanding of how to cross and upsell solutions within a mature customer base.
A solid understanding of financial reporting within a direct customer base - Revenue and Gross Profit tracking, Risk and Opportunity (net new business) cadence.
Ideally experience selling to both business and technical audiences.
Ideally experience in the communications market (Messaging, Voice Calling, Email, Account Security/Verification) or traditional telecommunications experience.