Support Engineer

• Work on Programmable Voice and Elastic SIP Trunking submitted by both individual developers and major brands via multiple communications channels (email, phone, chat).
• Assist customers with troubleshooting voice connectivity, audio quality, application-level and networking issues.
• Speak with customers in order to guide them through the development of their voice application.
• Collaborate with your teammates and the Twilio Product and Engineering teams via Slack, Jira and Zoom.
• Report reproducible Voice bugs and review our internal knowledge base to stay up to speed with industry shifts and standards.
• Work with your manager to surface customer problems and assist in process betterments.
• Help customers solve their technical challenges through tickets, phone calls, and chat conversations.
• Interact, collaborate and network with other departments in Twilio in your search for solutions that our customers need.
• Travel occasionally to participate in project or team in-person meetings.

Technical Support Expert 2, Programmable Voice

Technical Support Specialist

Technical Support Engineer

Technical Support Engineer

Integration Support Engineer

Agente de Soporte Técnico, Bilingüe