Twilio

Global Security Operations Center Operator

Twilio

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $26 - $38 per hour

Job Level

Junior

About the role

  • Maintain broad situational awareness over internal and external physical events that could impact employee safety or business operations
  • Monitor physical security asset systems, open-source threat intelligence, travel safety applications, and internal SaaS tools to detect incidents
  • Serve as primary contact for employees with physical safety and security questions or concerns
  • Dispatch security resources, escalate to crisis management, send communications, or execute mass notifications during incidents
  • Support access control and visitor management processes and manage security-related calls for service
  • Maintain awareness of business travelers and review travel requests to elevated risk locations
  • Perform first point of incident intake for medical emergencies, natural disasters, fire/evacuation, travel disruptions, and security incidents
  • Assess and triage events to determine impact to operations and coordinate response with emergency personnel
  • Communicate situational updates to large audiences and maintain real-time incident documentation
  • Perform Life-Safety checks and participate in post-incident reviews to implement corrective actions
  • Maintain understanding of security and emergency SOPs and support projects to improve GSOC capabilities

Requirements

  • 1-3 years of experience in a GSOC working environment
  • Experience with physical safety and security technology, systems (ACS, IDS, VSS, VMS), travel safety, and mass notification tools
  • Experience with open-source intelligence (OSINT) research tools
  • Strong critical thinking and problem-solving skills
  • Proven ability to follow standard operating procedures and playbooks
  • Ability to prioritize tasks in a fast-paced environment
  • Ability to stay calm, professional, and think clearly in high-stress situations
  • Ability to communicate clearly and concisely; verbal and written
  • Ability to work ‘non-standard’ shift hours, to overlap as needed with colleagues and stakeholders in other global locations, including weekend and holiday hours
  • English Language Proficiency
  • Customer service mindset (desired)
  • Comfortable with a high-tech work environment (desired)
  • Eager to learn new tools and processes (desired)
  • Ability to work independently and as part of a team (desired)
  • Proficiency in Google Suite (desired)
  • Additional Language Proficiency (desired)
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