Global Security Operations Center Operator
Twilio
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $26 - $38 per hour
Job Level
Junior
About the role
- Maintain broad situational awareness over internal and external physical events that could impact employee safety or business operations
- Monitor physical security asset systems, open-source threat intelligence, travel safety applications, and internal SaaS tools to detect incidents
- Serve as primary contact for employees with physical safety and security questions or concerns
- Dispatch security resources, escalate to crisis management, send communications, or execute mass notifications during incidents
- Support access control and visitor management processes and manage security-related calls for service
- Maintain awareness of business travelers and review travel requests to elevated risk locations
- Perform first point of incident intake for medical emergencies, natural disasters, fire/evacuation, travel disruptions, and security incidents
- Assess and triage events to determine impact to operations and coordinate response with emergency personnel
- Communicate situational updates to large audiences and maintain real-time incident documentation
- Perform Life-Safety checks and participate in post-incident reviews to implement corrective actions
- Maintain understanding of security and emergency SOPs and support projects to improve GSOC capabilities
Requirements
- 1-3 years of experience in a GSOC working environment
- Experience with physical safety and security technology, systems (ACS, IDS, VSS, VMS), travel safety, and mass notification tools
- Experience with open-source intelligence (OSINT) research tools
- Strong critical thinking and problem-solving skills
- Proven ability to follow standard operating procedures and playbooks
- Ability to prioritize tasks in a fast-paced environment
- Ability to stay calm, professional, and think clearly in high-stress situations
- Ability to communicate clearly and concisely; verbal and written
- Ability to work ‘non-standard’ shift hours, to overlap as needed with colleagues and stakeholders in other global locations, including weekend and holiday hours
- English Language Proficiency
- Customer service mindset (desired)
- Comfortable with a high-tech work environment (desired)
- Eager to learn new tools and processes (desired)
- Ability to work independently and as part of a team (desired)
- Proficiency in Google Suite (desired)
- Additional Language Proficiency (desired)