Maintain broad situational awareness over internal and external physical events that could impact employee safety or business operations
Monitor physical security asset systems, open-source threat intelligence, travel safety applications, and internal SaaS tools to detect incidents
Serve as primary contact for employees with physical safety and security questions or concerns
Dispatch security resources, escalate to crisis management, send communications, or execute mass notifications during incidents
Support access control and visitor management processes and manage security-related calls for service
Maintain awareness of business travelers and review travel requests to elevated risk locations
Perform first point of incident intake for medical emergencies, natural disasters, fire/evacuation, travel disruptions, and security incidents
Assess and triage events to determine impact to operations and coordinate response with emergency personnel
Communicate situational updates to large audiences and maintain real-time incident documentation
Perform Life-Safety checks and participate in post-incident reviews to implement corrective actions
Maintain understanding of security and emergency SOPs and support projects to improve GSOC capabilities
Requirements
1-3 years of experience in a GSOC working environment
Experience with physical safety and security technology, systems (ACS, IDS, VSS, VMS), travel safety, and mass notification tools
Experience with open-source intelligence (OSINT) research tools
Strong critical thinking and problem-solving skills
Proven ability to follow standard operating procedures and playbooks
Ability to prioritize tasks in a fast-paced environment
Ability to stay calm, professional, and think clearly in high-stress situations
Ability to communicate clearly and concisely; verbal and written
Ability to work ‘non-standard’ shift hours, to overlap as needed with colleagues and stakeholders in other global locations, including weekend and holiday hours
English Language Proficiency
Customer service mindset (desired)
Comfortable with a high-tech work environment (desired)
Eager to learn new tools and processes (desired)
Ability to work independently and as part of a team (desired)