Security Operations

• Maintain broad situational awareness over internal and external physical events impacting employee safety or business assets across Twilio’s global footprint
• Utilize physical security asset monitoring and surveillance systems to detect unauthorized access, suspicious activity, or other security incidents
• Monitor open-source threat intelligence and internal SaaS tools for situational awareness of persistent or emergency global events
• Serve as primary contact for employees with physical safety and security questions or concerns
• Dispatch security resources, escalate to crisis management teams, send broad communications or execute mass notifications during incidents
• Support access control and visitor management processes and manage security-related calls for service
• Maintain awareness of business travelers and personnel accessing Twilio facilities; review travel requests to elevated risk locations and cross-reference itineraries with external incidents
• Partner with local site security teams to escalate and dispatch resources for incident and alarm response
• Perform first point of incident intake across medical emergencies, natural disasters, fire/evacuation, travel disruptions, and security incidents
• Assess and triage events to determine impact to operations and maintain real-time incident documentation
• Dispatch and coordinate response with emergency response personnel and perform Life-Safety checks
• Communicate effectively to large audiences with situational awareness or tactical updates
• Participate in post-incident reviews and support projects to improve GSOC capabilities and SOPs

Global Security Operations Center Lead Operator

Security Operations Center Officer

SecOps Engineer – Identity, IAM Authentication

IT and Security Operations Specialist

SOC Analyst

SOC Analyst I