Twilio

Senior Analyst, Workforce Strategy and Insights

Twilio

full-time

Posted on:

Origin:  • 🇨🇦 Canada

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Salary

💰 CA$142,800 - CA$178,500 per year

Job Level

Senior

Tech Stack

PythonSQLTableau

About the role

  • Drive advanced, research-driven analytics and scenario modeling to generate actionable insights, inform workforce strategies, and guide decisions on talent allocation, skills investments, and future workforce targets
  • Design and implement robust assessments, measurement frameworks, and forecasting analyses to support AI & skills-based workforce transformation agendas
  • Collaborate closely with partners across the People Team (Data Solutions & AI, HRBP, Talent Acquisition, Talent Management, Total Rewards, etc), Finance, Operations, and Business leaders on strategic projects, serving as a thought partner to influence and advance workforce strategy initiatives
  • Conduct exploratory analytics and synthesize complex, ambiguous data sources into clear, compelling recommendations and data visualizations for both technical and non-technical audiences
  • Monitor and integrate external workforce trends, emerging research methodologies, and new technologies to continuously enhance workforce strategy approaches
  • Partner closely with the People Data Solutions & AI team to develop and scale internal tools and solutions—including AI-powered assistants and data orchestration frameworks—to optimize workforce insights, streamline analytics processes, and enhance integration across multiple systems and platforms

Requirements

  • 7+ years of progressive experience in research analytics, workforce strategy, people analytics, talent intelligence or related roles
  • Demonstrated experience with complex data analysis, statistical modeling, and exploratory research methodologies
  • Proficient in advanced analytics tools (e.g., R, Python, SQL, Tableau, Power BI)
  • Proven expertise in designing and leading advanced analytics projects in ambiguous, abstract, or rapidly evolving environments
  • Experience partnering with cross-functional teams across People, Finance, and the Business
  • Exceptional communication and storytelling skills, with a track record of delivering insights that drive meaningful strategy and organizational change
  • Advanced degree (Master’s or PhD preferred) in Industrial/Organizational Psychology, Statistics, Economics, Data Science, Research Psychology, or related quantitative field
  • Prior consulting or advisory experience with C-suite or executive leadership on workforce strategy
  • Deep knowledge of workforce planning, skills transformation, and the intersection with AI and emering technologiegs
  • Experience in large-scale organizational transformation, future of work projects, or skills frameworks
  • Prior involvement in large-scale organizational or digital transformation initiatives, especially those related to AI or workforce automation
  • Expertise in integrating HR and non-HR data sources for comprehensive workforce insights
  • Experience in skills taxonomy development, skills inference, or AI-enabled skills mapping platforms (e.g., Eightfold, Gloat, Degreed)
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