Operations

• Work directly with customers and internal teams to support Toll-Free Verification onboarding
• Guide customers through verification, assess business legitimacy, and identify risks
• Review verification submissions for compliance, conduct KYC checks, verify brand legitimacy, and analyze digital footprints to prevent fraud
• Perform QA on AI-generated decisions and agent-resolved submissions to ensure accuracy and consistency
• Analyze verification processes and appeals to detect patterns, optimize workflows, and mitigate risks
• Handle escalations for complex verification cases and coordinate with internal teams to resolve issues
• Collaborate with internal teams to streamline onboarding, improve compliance enforcement, and align on best practices
• Maintain process documentation and contribute to best practices
• Provide prompt, high-quality support via email, Slack, and ServiceNow
• Monitor onboarding progress, troubleshoot verification issues, and guide internal teams and customers to ensure a seamless experience

Onboarding Operations Specialist

Operations Analyst

Director of Operations

Supervisor de Operaciones – Logística

Operations Assistant – Property Management

Agente Educativo – Operaciones con Clientes