General Manager
MaxCyte, Inc.
Director, Global Location Strategy and Operations
Twilio
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Lead
About the role
- Lead and drive decisions related to location strategy (expansions, new markets, M&A, exits) by partnering and influencing senior leaders and cross-functional teams.
- Participate in workforce planning discussions with People Team members and leaders to understand, identify and influence location strategy decisions.
- Facilitate regular alignment sessions with regional leaders and stakeholders to ensure consistent communication and implementation of location strategies.
- Act as a liaison among various business units to coordinate cross-functional initiatives and resolve any location-related challenges
- Design location health scorecards and metrics to track the performance, effectiveness, and operational wellness of strategic growth locations; regularly analyze location performance data and provide actionable insights to leadership for continuous improvement.
- Oversee the end-to-end process for new location requests, including business case creation, due diligence and location feasibility research, resource/budget allocation and obtain stakeholder approvals.
- Direct and oversee the project planning and execution of location expansion or exit initiatives; working cross functionally to align deliverables within the specified timeline in order to meet business needs.
- Drive program improvements for the Regional Leadership Councils and partner with the councils on key initiatives and deliverables.
- Ability to work autonomously and proactively identify opportunities for collaboration and program improvements
- Own and maintain Twilio’s Global Hiring guidelines for all locations, ensuring compliance with regional and corporate policies, and alignment to our location strategy.
- Manage a project manager with providing day to day support, setting quarterly goals and objectives, and alignment of work and priorities
Requirements
- A minimum of 7 years experience in global project and/or program management with a proven track record of successfully delivering large scale, complex and cross-functional projects and initiatives.
- Ability to partner with leaders to define business objectives, understand strategies and collaborate on recommendations to meet these goals and objectives
- Ability to write a strong business case with cross functional inputs, including risks, resources and recommendations for executives to review and approve; influencing stakeholders at all levels
- Strong leadership, excellent communication skills, and collaboration skills
- Ability to influence stakeholders at all levels
- Demonstrable experience in managing complex projects and cross-functional teams (establishing project/program deliverables, timelines and ensure successful completion)
- Establish a comprehensive change management framework for each location initiative and create/drive enablement of key stakeholders as needed
- Global mindset with the ability to recommend approaches appropriate for a specific region/location
- Flexibility to work across timezones and accommodate meetings in North America or Asia-Pacific timezones, within reasonable hours, will be required.
