Twilio

Internal Communications Director – HR

Twilio

full-time

Posted on:

Origin:  • 🇺🇸 United States • California, Colorado, Hawaii, Illinois

Visit company website
✨ AI Apply
Apply

Job Level

Lead

Tech Stack

ServiceNow

About the role

  • Drive planning, strategy, and execution of the People team’s internal communications program, from block and tackle programs to high stakes change management and initiatives, such AI literacy.
  • Manage the editorial calendar of People team news and stories, ensuring Twilions receive the information that matters most on the right channel, at the right time, and as a story that is memorable and actionable.
  • Create a clear, compelling umbrella brand for the People team that reflects the innovative and employee-friendly nature of our programs. Partner with HR to operationalize and promote this brand.
  • Act as a trusted advisor to the Chief Administrative Officer, owning all her internal content and the strategy for her visibility at the company.
  • Drive special projects, as needed, across the G&A functions, such as the roll out of AI tools and training companywide.
  • Advise and build strong relationships with the People Leadership Team, as well as other key stakeholders across HR, Legal, and IT.
  • Support and mentor more junior team members, helping them grow their skills and advance.

Requirements

  • Bachelor’s degree in English, Communications, or related field
  • 12+ years’ experience in internal communications or corporate communications with 5+ years HR communications experience.
  • Thinks in terms of measurable results to gauge program effectiveness and course correct where needed.
  • Proficiency with AirTable, Slack, ServiceNow, Zoom, Google Workspace, Staffbase, Slido, Polly. (Desired)
  • Remote but not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.