Twilio

Principal Presales Engineer, Product Specialist

Twilio

full-time

Posted on:

Location Type: Remote

Location: Brazil

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Lead

Tech Stack

JavaScriptNode.jsPython

About the role

  • Act as a subject-matter expert for Twilio Messaging, advising customers on SMS, WhatsApp, RCS, and related capabilities, while supporting internal teams with product knowledge, enablement, and solution strategy.
  • Design and validate scalable, secure, multi-product messaging architectures aligned to customer ecosystems and long-term Twilio adoption.
  • Lead deep technical discussions with customers covering APIs, webhooks, event-driven patterns, and integration best practices.
  • Advise on deliverability, sender strategy, throughput, fallback logic, and failure handling across messaging channels.
  • Partner with Sales, Solutions Engineers, and Enterprise Strategists to drive technical validation and secure the technical win in complex sales cycles.
  • Capture and share customer patterns, technical gaps, and emerging needs with Product and GTM teams to influence strategy and roadmap.

Requirements

  • Experience leading pre-sales or solution architecture engagements, including scoping, design, and technical validation in both Portuguese and English language.
  • Strong background in API-based, event-driven systems, with hands-on experience using REST APIs and webhooks.
  • Working knowledge of at least one backend language such as Node.js or Python, with prior software development or equivalent experience.
  • Demonstrated expertise in messaging platforms, including throughput management, retry strategies, and deliverability optimization.
  • Ability to communicate complex technical concepts clearly to technical and executive audiences.
  • Strong collaboration and influencing skills across sales, engineering, and product stakeholders.
Benefits
  • Competitive pay
  • Generous time off
  • Ample parental leave
  • Wellness leave
  • Healthcare
  • Retirement savings program
  • Flexible work arrangements
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Twilio MessagingAPIswebhooksREST APIsNode.jsPythonmessaging platformsthroughput managementretry strategiesdeliverability optimization
Soft skills
communicationcollaborationinfluencingtechnical validationproblem-solvingcustomer engagementtechnical discussionsadvisingsolution strategyenablement