Presales Architect, Product Specialist
Twilio
full-time
Posted on:
Location Type: Remote
Location: Singapore
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Tech Stack
About the role
- Develop your expertise of the Twilio platform, use cases and buyer personas, while staying current on CPaaS, contact center, and Voice AI industry trends.
- Scope, design, and build multi-product solution architecture and compelling presentations to secure the Technical Win, in partnership with core sales, core SE, and Enterprise Strategist teams.
- Design solutions across voice and digital channels, including routing, IVR, agent workflows, CRM integration, analytics, and end-to-end customer journey design.
- Teach cross-functional teams on product specific knowledge, enablement, strategy, and solutions / use cases (Sales, Presales, Marketing, Enablement, CS, Product, etc.)
- Mentor core sales and SE team members on value-selling strategies and complex solution sales.
- Document recent patterns and technology shifts with our clients and prospects to influence Product and R&D strategy via GTM interlock and PDLC processes.
- Provide proactive thought leadership and feedback to improve our Specialist Sales Org and the multi-product GTM motion.
Requirements
- Demonstrated ability to lead complex solutions sales cycles, including novel solution scoping, design, and validation.
- Expert stakeholder collaboration and influencing skills.
- 6+ years of progressive presales experience, including complex solution architecture.
- 2+ years of demonstrated expertise CPaaS and/or contact center solutions, such as:
- Voice and digital channels (SMS, chat, messaging apps)
- Routing, queues, and IVR.
- Agent workflows and desktop experiences.
- CRM and knowledge system integrations.
- Strong track record of excellent verbal and written communication skills, and driving deal strategy with creative and compelling storytelling.
- Experience selling and designing solutions across multiple product areas within a CPaaS or contact center platform.
- Confidence influencing and engaging with highly skilled and experienced audiences including C-level executives.
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program
- Much more. Offerings vary by location.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
solution architectureCPaaScontact center solutionsIVRCRM integrationanalyticscustomer journey designsolution designcomplex solution salesvalue-selling strategies
Soft skills
stakeholder collaborationinfluencing skillsverbal communicationwritten communicationstorytellingmentoringthought leadershipcross-functional teachingproactive feedbackdeal strategy