Twilio

Presales Architect – Voice AI, CPaaS, Contact Center

Twilio

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇬🇧 United Kingdom

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

About the role

  • Develop your expertise of the Twilio platform, use cases and buyer personas, while staying current on CPaaS, contact center, and customer engagement industry trends
  • Assess and steer customers toward leveraging multiple products & solutions at Twilio
  • Scope, design, and build multi-product solution architecture and compelling presentations to secure the Technical Win, in partnership with core sales, core SE, and Enterprise Strategist teams
  • Design solutions across voice and digital channels, including routing, IVR, agent workflows, CRM integration, analytics, and end-to-end customer journey design
  • Teach cross-functional teams on product specific knowledge, enablement, strategy, and solutions / use cases (Sales, Presales, Marketing, Enablement, CS, Product, etc.)
  • Mentor core sales and SE team members on value-selling strategies and complex solution sales
  • Document recent patterns and technology shifts with our clients and prospects to influence Product and R&D strategy via GTM interlock and PDLC processes
  • Provide proactive thought leadership and feedback to improve our Specialist Sales Org and the multi-product GTM motion

Requirements

  • Demonstrated ability to lead complex solutions sales cycles, including novel solution scoping, design, and validation
  • Expert stakeholder collaboration and influencing skills
  • 6+ years of progressive presales experience, including complex solution architecture
  • 2+ years of demonstrated expertise CPaaS and/or contact center solutions, such as:
  • Voice and digital channels (SMS, chat, messaging apps)
  • Routing, queues, and IVR
  • Agent workflows and desktop experiences
  • CRM and knowledge system integrations
  • Strong track record of excellent verbal and written communication skills, and driving deal strategy with creative and compelling storytelling
  • Deep experience in designing and validating complex solutions using Twilio products
  • Experience selling and designing solutions across multiple product areas within a CPaaS or contact center platform
  • Confidence influencing and engaging with a highly skilled and experienced audiences including C-level executives
  • Experience documenting, and co-designing product enhancements with product management.
Benefits
  • competitive pay
  • generous time off
  • ample parental and wellness leave
  • healthcare
  • a retirement savings program
  • many benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
solution architectureCPaaScontact center solutionsIVRCRM integrationanalyticscustomer journey designcomplex solution salessolution scopingdesign validation
Soft skills
stakeholder collaborationinfluencing skillsverbal communicationwritten communicationstorytellingmentoringthought leadershipfeedback provisioncross-functional teachingdeal strategy