Twilio

Presales Architect – Trust, Identity and Compliance

Twilio

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇮🇪 Ireland

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Job Level

Mid-LevelSenior

About the role

  • Develop your expertise of the Twilio platform, use cases and buyer personas, while staying current on identity verification, security, fraud, and compliance trends
  • Assess and steer customers toward leveraging multiple products & solutions at Twilio
  • Scope, design, and validate complex multi-product solution architecture with an emphasis on:
  • Identity verification and authentication flows (e.g. account security, MFA, API-based identity)
  • Secure-by-design architectures that reduce fraud and abuse
  • Compliance, data residency, and audit readiness
  • Build compelling presentations to secure the Technical Win in partnership with core sales, core SE, and Enterprise Strategist teams
  • Support cross-functional teams on product specific knowledge, enablement, strategy, and solutions / use cases (Sales, Presales, Marketing, Enablement, CS, Product, etc.)
  • Support core sales and solutions engineering team members on value-selling strategies and complex solution sales
  • Document recent patterns and technology shifts with our clients and prospects to influence Product and R&D strategy and roadmap via GTM interlock and PDLC processes

Requirements

  • Demonstrated ability to lead complex solutions sales cycles including, novel solution scoping, design, and validation
  • Strong stakeholder collaboration and influencing skills
  • 4+ years of progressive presales experience, including complex solution architecture
  • 2+ years of demonstrated expertise identity verification, authentication, security, or trust-related domains, including topics such as:
  • Account security and authentication flows (MFA, OAuth, JWT, APIs)
  • Fraud and risk signals
  • Network or application security
  • Enterprise regulatory frameworks such as GDPR, DORA
  • Strong track record of excellent verbal and written communication skills, and driving deal strategy with creative and compelling storytelling
  • Confidence influencing highly skilled and experienced audiences including C-level executives
  • Experience documenting and sharing customer trends and requests with product.
  • Experience working in an overlay or specialist presales capacity
  • Experience collaborating with product on strategy, positioning, and roadmap
  • Experience across multiple product areas within a platform or API-based company
  • Familiarity with trust-related capabilities such as identity verification, authentication, fraud/risk signals, encryption or key management, audit logging, incident response, and regulatory compliance (e.g. privacy, A2P/10DLC)
Benefits
  • Competitive pay
  • Generous time off
  • Ample parental and wellness leave
  • Healthcare
  • Retirement savings program
  • Support for volunteering and donation efforts

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
identity verificationauthenticationMFAOAuthJWTAPIsfraud detectionrisk signalsnetwork securityapplication security
Soft skills
stakeholder collaborationinfluencing skillsverbal communicationwritten communicationstorytellingdeal strategycross-functional teamworkpresentation skillscustomer trend documentationcreative problem solving