Twilio

Principal Presales Engineer

Twilio

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇯🇵 Japan

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Job Level

Lead

Tech Stack

AWSAzureCloudJavaJavaScriptNode.jsPHPPythonReactVoIP

About the role

  • Work alongside Twilio Strategic and New business Account Executives, other Twilio Solutions Engineers, Professional Services and Twilio Partners as needed through the pre-sales process, to strategise and plan for deal success
  • Take part alongside Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations and enablement sessions during the sales cycle
  • Develop subject matter expertise on the customer needs and requirements, and Twilio’s best in class communications technology
  • Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio’s ability to enable their success and solve their challenges
  • Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products
  • Support Key strategic Pilot and Proof-of-Concept implementations in our largest, most strategic Enterprise accounts across the APJ region

Requirements

  • Native and business fluency in Mandarin (speaking and writing)
  • At least 3 years in a technical pre-sales role in CPaaS, SaaS or Telecom space
  • Solid understanding and experience of the sales cycle and the role of a pre-sales engineer
  • Solid understanding of voice protocols (VoIP), SIP implementations or messaging APIs
  • Creativity: you’ll need to be a problem solver, able to collaborate with others to drive success
  • An engaging storyteller: you can gain audience confidence and communicate complex topics to multiple levels of technical and non-technical audience
  • Ability to ask the right questions to build a deep understanding of a customer's needs and guide them to a technical solution using Twilio Communications products
  • Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures
  • Experience writing code in one or more of the following areas: Backend (Java, C#, Node.js, Python or PHP), Web (JS, React), Experience with designing and consuming REST APIs
Benefits
  • Competitive pay
  • Generous time off
  • Ample parental and wellness leave
  • Healthcare
  • Retirement savings program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
pre-sales engineeringvoice protocolsSIP implementationsmessaging APIsBackend programmingJavaC#Node.jsPythonPHP
Soft skills
creativityproblem solvingcollaborationstorytellingaudience engagementcommunicationquestioningcustomer understanding