Twilio

Senior Principal Product Management

Twilio

full-time

Posted on:

Location Type: Remote

Location: Remote • California • 🇺🇸 United States

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Salary

💰 $219,360 - $304,600 per year

Job Level

Senior

Tech Stack

Cloud

About the role

  • Define the product vision and long-term roadmap for AI-based apps using Twilio’s platform, and engagement agent orchestration layers.
  • Champion modular, scalable solutions for building and deploying agentic applications across customer engagement omnichannel use cases (e.g. contact center automation, proactive messaging, outbound marketing).
  • Partner with engineering to build and/or use reliable model-serving and agentic-use infrastructure, real-time reasoning APIs, and adaptive data pipelines.
  • Drive the development of SDK and API layers enabling developers to compose intelligent agents grounded in Twilio’s conversational products and customer data.
  • Analyze and define market size, product use and adoption metrics for latency, accuracy, cost, and developer adoption, balancing innovation with operational excellence.
  • Collaborate with Privacy, Legal, and Ethics teams to ensure responsible AI practices, model governance, and secure data usage.
  • Work with Sales, Support, and Product Marketing in an effective manner to drive cross-organizational collaboration and influence.
  • Act as a thought leader across the AI ecosystem representing Twilio at conferences, advising product teams on AI-native design, and shaping open-source or partner integrations.

Requirements

  • 10+ years of experience in product management with at least 2 years focused on AI infrastructure, agentic developer platforms, or at-scale agentic systems.
  • Deep understanding of LLMs, inference optimization, retrieval-augmented generation, and frameworks for agentic behavior orchestration.
  • Demonstrated experience and success in building and launching new product and product features in cloud-based platforms.
  • Proven experience working with AI infrastructure technologies (e.g., vector databases, model-serving frameworks, orchestration stacks like LangChain or Semantic Kernel).
  • Strong technical literacy - able to translate between research, engineering, and product strategy.
  • Excellent customer advocacy - able to present, distill, and use customer data and feedback to build a strategy, roadmap, and features.
  • Excellent collaboration and storytelling skills - able to influence C-level stakeholders and technical teams alike.
  • Degree in Computer Science, Engineering, or a related field (advanced degree preferred).
Benefits
  • competitive pay
  • generous time off
  • ample parental and wellness leave
  • healthcare
  • a retirement savings program
  • may be eligible to participate in Twilio’s equity plan and corporate bonus plan

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
AI infrastructureagentic developer platformsLLMsinference optimizationretrieval-augmented generationmodel-serving frameworksorchestration stackscloud-based platformsSDK developmentAPI development
Soft skills
customer advocacycollaborationstorytellinginfluencing stakeholderstechnical literacyproduct strategyroadmap developmentcross-organizational collaborationthought leadershipadvising teams
Certifications
Degree in Computer ScienceDegree in EngineeringAdvanced degree (preferred)