Program Manager, Developer Community
Twilio
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Own the Twilio Champions brand ambassador program from end-to-end, from recruitment and onboarding through enablement and offboarding, ensuring an exceptional experience for Champions and a clear line of sight to business outcomes.
- Design and implement scalable systems for community operations, engagement tracking, and reporting, allowing programs to grow efficiently across multiple regions and initiatives.
- Manage cross-functional projects, such as community platform enhances, recognition programs, or meetup initiatives, ensuring strong planning, communication, and accountability.
- Collaborate cross-functionality to identify opportunities where community efforts can amplify company goals.
- Drive strategic alignment by helping to create structured plans, metrics, and feedback loops that help teams make data-informed decisions about community involvement and investment.
- Develop and maintain program insights in partnership with Marketing Strategy and Analytics to demonstrate impact and tell stories of success.
- Mentor and guide others in project management best practices, operational excellence, and stakeholder management.
Requirements
- 4+ years of experience in program or project management, ideally within developer relations, marketing operations, or a similar cross-functional environment.
- Demonstrated ability to design and scale programs with measurable business impact (e.g., contributor programs, ambassador networks, community initiatives.)
- Proven success managing multiple stakeholders and leading projects across teams with different priorities.
- Strong skills in process design, documentation, and continuous improvement.
- Excellent written and verbal communication, including the ability to present complex ideas and present clearly to executives.
- Comfort engaging with technical audiences (developers, data analysts, engineering managers, CTOs).
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementproject managementprocess designdocumentationcommunity operationsengagement trackingreportingdata-informed decision makingmetrics developmentcontinuous improvement
Soft skills
communicationplanningaccountabilitymentoringstakeholder managementcollaborationstrategic alignmentpresentation skillscross-functional leadershipinterpersonal skills