Twilio

Director of Engineering, Fraud Products

Twilio

full-time

Posted on:

Location Type: Remote

Location: Remote • California, Connecticut, New Jersey, New York, Pennsylvania, Washington • 🇺🇸 United States

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Salary

💰 $223,300 - $328,400 per year

Job Level

Lead

Tech Stack

Distributed Systems

About the role

  • Recruit, lead, and mentor a high-performing, globally distributed organization of engineering managers and software engineers.
  • Define and execute the multi-year technical vision and roadmap for a new, commercial fraud product suite sold to Twilio customers, from inception to launch and scale.
  • Evolve the technical strategy for the Twilio Lookup product, reimagining it as a core data intelligence engine that powers both standalone data use cases and the new fraud product suite.
  • Partner closely with Product Management, Data Science, GTM, and other cross-functional leaders to shape product strategy and ensure alignment on business goals.
  • Drive a culture of innovation, velocity, and quality, fostering an environment of technical excellence and continuous improvement.
  • Oversee the development of a highly scalable, real-time B2B fraud platform that Twilio's customers will use to protect their own applications.
  • Champion engineering and operational best practices, establishing metrics and processes for monitoring system health, performance, and customer impact.
  • Manage team budget, headcount planning, and resource allocation to align with strategic priorities.
  • Communicate the vision, strategy, and status of your organization effectively to a wide range of audiences, from individual engineers to senior executives

Requirements

  • 10+ years of experience in software development, with a proven track record of shipping complex, scalable, and robust software products.
  • 5+ years of engineering management experience leading multiple teams ("manager of managers").
  • Demonstrated experience in building and scaling engineering organizations, including hiring and developing both engineers and engineering managers.
  • Proven ability to set a technical vision and drive it to execution, making critical architectural decisions for large-scale distributed systems.
  • Strong product sense and experience working closely with product management to define and deliver on a product roadmap.
  • Excellent communication and interpersonal skills, with the ability to influence, align, and build strong relationships with stakeholders across the company.
  • Experience managing the operations of mission-critical production systems.
  • Degree in Computer Science or related field, or equivalent work experience.
Benefits
  • health care insurance
  • 401(k) retirement account
  • paid sick time
  • paid personal time off
  • paid parental leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
software developmentscalable software productsarchitectural decisionslarge-scale distributed systemsreal-time B2B fraud platformtechnical visionengineering best practicessystem health monitoringperformance metricsdata intelligence engine
Soft skills
leadershipmentoringcommunicationinterpersonal skillsinfluencingrelationship buildinginnovationcontinuous improvementstrategic alignmentteam management
Certifications
degree in Computer Scienceequivalent work experience
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