Business Intelligence Analyst
Twilio
Tableau
Business Intelligence Analyst 3
Twilio
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇴 Colombia
Visit company websiteJob Level
JuniorMid-Level
About the role
- Design and implement comprehensive quality assurance frameworks and methodologies across multiple frontline channels
- Mentor frontline employees and facilitate knowledge transfer through coaching and feedback programs
- Generate actionable insights from complex performance data to drive strategic decision-making and process improvements
- Collaborate with cross-functional teams to establish quality standards and best practices for customer interactions
- Perform advanced trend analysis to proactively identify areas for enhancement
Requirements
- Bachelor's degree in Business, Computer Science, or equivalent professional experience
- 2+ years of experience in Quality Assurance or similar analytical role with demonstrated leadership responsibilities
- Advanced proficiency with quality management platforms (Zendesk, G Suite) and data analysis tools
Benefits
- competitive pay
- generous time off
- ample parental and wellness leave
- healthcare
- a retirement savings program
- many more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
quality assurancedata analysistrend analysisperformance data analysisquality management
Soft skills
mentoringcoachingfeedbackcollaborationstrategic decision-making