Business Intelligence Developer

• Design and implement comprehensive quality assurance frameworks and methodologies across multiple frontline channels
• Mentor frontline employees and facilitate knowledge transfer through coaching and feedback programs
• Generate actionable insights from complex performance data to drive strategic decision-making and process improvements
• Collaborate with cross-functional teams to establish quality standards and best practices for customer interactions
• Perform advanced trend analysis to proactively identify areas for enhancement

Business Intelligence Analyst 3

Senior PowerBI Developer

Business Intelligence Analyst

Business Intelligence Analyst – Senior