Bilingual IT Help Desk Support Technician – Night Shift

#twiceasnice Recruiting

Bilingual IT Help Desk Support Technician offering remote support during overnight shifts. Providing assistance with hardware, software, and connectivity issues while maintaining documentation and escalating problems as necessary.

Posted 5/9/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$50,000 - CA$60,000 per yearWebsite

About the role

Key responsibilities & impact

Monitor overnight alerts and perform initial triage on client systems and infrastructure
Respond to and resolve support tickets, emails, and limited inbound calls overnight
Support desktops, laptops, printers, mobile devices, and VPN issues
Troubleshoot connectivity, workstation, VPN, and user account issues
Use remote support tools to resolve user and system issues
Create users, reset passwords, map network drives and complete assigned tasks
Escalate urgent issues or hand them off to the right team
Document troubleshooting steps, updates, resolutions, and handoffs
Follow checklists and escalation procedures
Communicate clearly with users, internal teams, and day shift
Contribute to internal documentation and knowledge base

Requirements

What you’ll need

Training in Computer Science, IT Support or related field required
2+ years of help desk or IT support experience required
Microsoft O365 and Active Directory administration experience required
Knowledge of networking concepts (including VPNs and email protocols) required
Proficiency with ticketing systems required
Bilingual fluency in English and French (written & spoken) required
Must be willing/able to work overnight hours, Tuesday-Friday, 12:00 am-8:00 am Eastern Time

Benefits

Comp & perks

Medical Insurance (60% paid for by company after 4 mos.)
Vacation
Paid Sick Days
Certification Reimbursement
Online Training Courses Available

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supporthelp deskMicrosoft O365Active Directorynetworking conceptsVPNticketing systemstroubleshootinguser account managementremote support

Soft Skills

communicationdocumentationproblem-solvingescalationteam collaborationbilingual communication