Support Employee, Mini-Job Basis
twentythree GmbH
part-time
Posted on:
Location Type: Remote
Location: Germany
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Salary
💰 €603 - €605 per month
About the role
- Handling support requests: You are responsible for answering and processing customer inquiries via email and chat.
- Social media interactions: You manage our social media channels and respond to customer inquiries and comments on platforms such as Facebook and Instagram.
- Documentation: You record customer inquiries and their resolution in our system, contributing to smooth internal communication and problem-solving.
Requirements
- Strong communication skills: You enjoy customer contact and can communicate clearly and politely in writing.
- Technical understanding: You are comfortable using common IT applications (e.g., ChatGPT or Gemini) and social media platforms.
- Experience in e-commerce is an advantage but not required.
- Flexibility: You are willing to work in a dynamic environment and occasionally in the evenings or on weekends.
- Initiative: You work independently and bring forward ideas to continuously improve our support.
- Students welcome: This position is ideal for students who want to gain practical experience alongside their studies.
- Own laptop or computer required: Please note that we cannot provide hardware.
Benefits
- Remote work: Work conveniently from home or from a location of your choice.
- Flexible hours: Adjust your working hours to fit your study schedule or other commitments.
- Team-oriented environment: Work in a motivated and supportive team that values mutual assistance.
- Opportunity for development: Gain insights into various areas of a modern e-commerce company and advance your professional development.
- Fair compensation: You will receive appropriate pay in line with the mini-job agreement.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
strong communication skillsinitiativeflexibility