Forward Deployed Engineer, Commercial
Twelve Labs
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $176,000 - $220,000 per year
About the role
- Design and ship production systems around our video foundation models, owning integrations with media infrastructure, video processing pipelines, data provenance, reliability, and on-call readiness across content workflows.
- Lead discovery and scoping from pre-sales through deployment, translating ambiguous workflow needs into hypothesis-driven problem framing, system requirements, and an execution plan with measurable business outcomes.
- Build in large-scale video environments where performance optimization, cost efficiency, security controls, and scalability shape architecture, operating procedures, and failure handling.
- Run evaluation loops that measure model and system quality against workflow-specific benchmarks (e.g., search relevance, content accuracy, processing throughput) and use results to drive model and product improvements.
- Define launch criteria including performance metrics, acceptance benchmarks, and success measures, driving delivery until sustained production impact is demonstrated.
- Distill deployment learnings into hardened primitives, reference architectures, integration patterns, and benchmark harnesses that scale across Media & Entertainment customers.
Requirements
- 5+ years of software/ML engineering or technical deployment experience with customer-facing ownership in Media & Entertainment, Sports, Advertising, or video-centric industries.
- Owned customer AI/ML deployments end-to-end from scoping through production adoption, improving them through evaluation design, error analysis, and iterative refinement that tightens acceptance criteria over time.
- Deep understanding of video workflows, video workloads, and media infrastructure including video processing pipelines, content management systems, CDNs, and high-volume data architectures.
- Strong infrastructure and systems engineering skills with experience building scalable, reliable systems that handle large-scale video processing and storage requirements.
- Communicate clearly across creative, technical, research, and executive audiences, translating technical tradeoffs into business impact, risk posture, and measurable outcomes with credibility.
- Apply systems thinking with high execution standards, consistently turning failures, escalations, and production issues into improved operating standards and repeatable deployment playbooks.
Benefits
- Full health, dental, and vision benefits
- Extremely flexible PTO and parental leave policy. Office closed the week of Christmas and New Years.
- VISA support where applicable
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
software engineeringmachine learning engineeringvideo processing pipelinesperformance optimizationcost efficiencysecurity controlsscalabilityerror analysisiterative refinementhigh-volume data architectures
Soft Skills
communicationsystems thinkingproblem framingexecution standardstranslating technical tradeoffscustomer-facing ownershipcollaboration across audiencesmeasurable outcomescreativitycredibility