Twelve Labs

Forward Deployed Engineer

Twelve Labs

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

SeniorLead

Tech Stack

AWSCloudDockerFFmpegJavaScriptKubernetesPythonTerraformTypeScript

About the role

  • Work as a Senior/Staff Forward Deployed Engineer embedding with U.S. public-sector customers to design, ship, and scale systems on top of TwelveLabs’ multimodal models.
  • Lead technical discovery, architecture, implementation, and production hardening—often in regulated or air-gapped environments.
  • Feed real-world usage patterns, edge cases, and domain-specific requirements to Science for model tuning and research direction.
  • Translate complex mission needs into Product requirements and influence roadmap prioritization and feature design.
  • Partner with Engineering to ensure new capabilities meet operational constraints in secure, large-scale environments.
  • Own engagements end-to-end: discovery, solution design, prototyping & implementation, production deployments often in air-gapped environments.
  • Deliver full stack video solutions: video search/retrieval, Q&A, summarization, highlights/captioning, analytics using TwelveLabs models.
  • Operate in regulated contexts: partner with security/compliance teams, contribute to ATO packages, and meet customer controls and audit needs.
  • Work with partners across the public sector to deliver for customers.
  • Travel onsite regularly pre and post deployment/implementation.
  • Collaborate deeply with Science, Product, and Engineering teams: run joint design reviews, co-own POC experiments, influence API/method updates for video embeddings, video-language outputs, and retrieval features.

Requirements

  • Active U.S. Government security clearance required (Secret or Top Secret; TS/SCI strongly preferred)
  • 8+ years in customer-facing engineering (FDE, Solutions/Field/Partner Engineering, or SA)
  • 5+ years experience working with customers in the U.S. public sector with a track record of taking prototypes to production
  • Experience deploying complex, scalable products in secure and air gapped environments
  • Expert Python skills (strongly preferred)
  • Knowledge of LLM/multimodal app patterns: embeddings, RAG/orchestration, tool/function calling, prompt engineering/versioning, offline/online evals, caching/latency control, guardrails (strongly preferred)
  • Cloud & deployment experience: AWS, Docker, Kubernetes, Terraform/IaC (strongly preferred)
  • Security & compliance literacy: SSO/OIDC/SAML, KMS/secret management, data isolation/residency, auditable logging/monitoring (strongly preferred)
  • Frontend skills (TypeScript/JavaScript) (bonus)
  • Experience with GPU accelerated deployments (bonus)
  • Experience handling video (ffmpeg) (bonus)