Tuum

Engineer

• Administration and 2nd and 3rd level support of all incidents towards the requester (customer)
• System and process monitoring, ensuring timely response, follow-up, and communication with any involved party in order to find a quick solution to the problem
• Identify, respond to, and resolve reported incidents and service requests according to process specifications and in line with SLAs and agreed support scope (“on call” at night and on weekends).
• Working with Product and DevOps Engineers to ensure customer environments are healthy and SLA goals are met
• Clearly document actions taken in our incident management system and communicate incident resolution to requesters

Service Desk Engineer

Solutions Engineer

• Discover & Consult: Partner with the sales team to deeply understand a prospect's technical landscape, operational pain points, and strategic goals.
• Demonstrate & Inspire: Craft and deliver compelling, customized product demonstrations that bring the Tuum value proposition to life, directly addressing the client's needs.
• Solve & Architect: Own the technical aspects of the sales process. You will confidently manage and respond to RFIs/RFPs, run deep-dive workshops, and design high-level solution architectures that showcase how Tuum can transform their business.
• Prove the Value: Lead and execute impactful Proof of Concepts (POCs) that prove our platform's capabilities and build immense trust with future customers.
• Be the Voice of the Market: Act as a crucial feedback loop to our Product and Engineering teams, sharing market insights from your client interactions to help shape the future of the Tuum platform.
• Enable the Ecosystem: Support our Marketing and Partner teams by helping create technical content, demo videos, and other collateral that fuels our growth.

Solutions Consultant

Full-stack Engineer

• Own the product life cycle: design, implement, test, and deploy robust and scalable features for our core banking platform
• Ensure the reliability and performance of production systems
• Produce high-quality, clean, and reliable code in close collaboration with your team and fellow engineers
• Build, monitor, and improve our systems to handle high-volume data processing at scale
• Provide technical solutions and development recommendations that enhance the product in a way that anticipates future needs
• Be a subject-matter expert to team members and business users

Service Desk Engineer

Solutions Consultant

Software Engineer