Tutors Participações

Operations

• Manage policy renewals by monitoring expirations, churn, and renewal rates.
• Track commercial production (daily, weekly, and monthly), analyzing performance by channel, team, and product.
• Ensure CRM data quality and currency, monitoring the sales funnel and conversion rates.
• Monitor the sales pipeline versus targets, supporting resource prioritization.
• Control operational and commercial expenses, ensuring an appropriate balance between costs and returns.
• Plan and oversee commercial events, measuring ROI, conversion, and sales impact.
• Define, monitor, and analyze operational and financial KPIs, creating management dashboards.
• Perform budget control, conduct variance analysis, and forecast revenues.
• Support leadership with reports and analyses to inform decision-making.

Operations Coordinator

Customer Success Manager

• Plan and execute CRM campaigns across channels such as email, push, SMS, WhatsApp, and others.
• Develop automated communication flows focused on activation, retention, and re-engagement.
• Create and update audience segmentations based on behavior, profile, and the customer journey.
• Build integrated reports combining CRM and lead-generation sources.
• Monitor CRM KPIs (open rates, clicks, conversions, churn, LTV, etc.).
• Conduct A/B tests and perform continuous optimization of campaigns and flows.
• Work collaboratively with Product, BI, Marketing, and Technology teams.
• Ensure governance and integrity of customer data.

Operations Coordinator

CRM Analyst