Tutored by Teachers

Partner Success Manager – Southeast Flexible

Tutored by Teachers

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Serve as a strategic partner to district and school teams, ensuring program success and long-term growth
  • Lead onboarding for new clients, setting clear expectations, timelines, and milestones
  • Own and manage your book of business: develop territory plans to support account health, renewals, and expansion opportunities
  • Synthesize client feedback to provide meaningful insights to internal teams & senior management
  • Lead renewal and upsell efforts, identifying opportunities to grow partnerships based on client goals and outcomes
  • Proactively identify at-risk accounts and partner internally to mitigate churn
  • Build trusted, collaborative relationships across internal teams to align on partner needs and deliver seamless client experience

Requirements

  • 3-5+ years experience in Customer Success or Account Management
  • Experience in K-12 education, district and school leadership preferred
  • Strong organizational and project management skills; ability to prioritize strategically
  • Track record of driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value
  • Experience navigating and resolving client challenges, both internally and externally
  • Willingness to travel up to 40% of work week
  • Commitment to TbT’s mission to close the opportunity gap and promote inclusivity
Benefits
  • Excellent healthcare coverage - we cover 100% of certain health care plans for you and your family!
  • Access to 401k to help save for the future
  • Well-rounded wellness benefits including access to free and low cost mental health resources and support services
  • Fully remote work environment
  • Company-owned laptop
  • Flexible, Discretionary PTO: We offer flexible paid time off that allows employees to take time away as needed, subject to manager approval.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementcustomer successaccount managementterritory planningclient advocacychurn reductionretentionexpansion
Soft skills
organizational skillsstrategic prioritizationcollaborative relationshipscommunicationproblem-solving