Turvo Inc.

Customer Enablement Analyst

Turvo Inc.

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Salary

💰 $55,000 - $85,000 per year

About the role

  • Support customer enablement through targeted training sessions, and role-based guidance & follow up questions as needed.
  • Create and maintain customer-facing enablement materials (e.g., activity sheets, job aids, PowerPoint decks, short-form videos) aligned to product releases and project rollouts.
  • Coach customer users and stakeholders toward platform proficiency and sustained adoption; reinforce best practices and standard processes.
  • Coordinate launch readiness activities using standardized checklists (e.g., data quality validation, configuration verification), partnering with implementation/technical teams as needed.
  • Track readiness milestones, dependencies, and risks to keep customer launches on schedule.
  • Triage and coordinate resolution of launch-related issues across internal teams (e.g., logging/tracking items, following up on blockers, confirming readiness).

Requirements

  • Minimum of 2 years experience in professional services, onboarding, implementation, or training
  • Resourceful self-starter who leverages available tools and resources to overcome roadblocks independently
  • Able to provide training to all levels of an organization, from operators to executives
  • Strong verbal and written communication skills
  • Proficient in the Microsoft Office Suite (Word, Excel, PPT, Teams)
  • Experience working with data and troubleshooting issues (e.g., validation checks, spreadsheets/exports)
  • Familiarity with support/issue tracking tools (e.g., Jira) and common SaaS delivery processes
  • Experience using project management software such as Smartsheet, Sharepoint, Power Automate
  • Supply chain and logistics industry experience preferred;
  • Bachelor's degree in logistics, supply chain management, business, communications, or related field preferred.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
trainingdata validationtroubleshootingproject managementSaaS delivery processes
Soft Skills
communicationcoachingresourcefulnessself-starterproblem-solving