Customer Success Associate – Life Sciences

Turquoise Health

Customer Success Associate at Turquoise Health enhancing customer engagement in life sciences. Supporting account management, customer training, and operational excellence in a fully remote role.

Posted 4/27/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $100,000 - $115,000 per yearWebsite

About the role

Key responsibilities & impact

Account Planning: Assist Customer Success team in developing and executing strategic account plans that enhance customer engagement and retention.
Customer Engagement: Gradually assume more direct customer responsibilities, from ownership of meetings and follow-ups to addressing customer queries and training on new features.
Operational Excellence: Support all phases of the post-sales customer lifecycle, including onboarding, renewals, and ongoing account management.
Strategic Support: Participate in key projects critical to the team’s success.
Customer Advocacy: Act as a liaison between customers and internal teams (Engineering, Product, Sales, Operations).
Risk Management: Proactively identify and communicate potential customer churn risks.
Professional Development: Engage in learning and development opportunities to prepare for the CSM role.

Requirements

What you’ll need

Bachelor’s Degree in Business, Healthcare Management, or related experience
At least 3 years of experience in a customer-facing role within life sciences (e.g. pharmaceuticals, medical devices), SaaS, or consulting.
Strong foundation in customer success principles, technologies, and processes.
Proven ability to work collaboratively across various teams and communicate effectively with diverse stakeholders.
Demonstrated proactive problem-solving skills with a strong commitment to customer satisfaction.
Effective ability to convey ideas and information clearly, concisely, and persuasively to a variety of audiences.
Highly motivated individual with a desire to grow professionally.

Benefits

Comp & perks

Competitive pay with equity options
Stellar health care plan options (Medical, Dental & Vision), with FSA, DCFSA, & HSA options
Company-sponsored disability & life insurance
Unlimited PTO
401(k) + 4% Matching
Fully remote work + flexible working hours
$750 work-from-home setup budget
Paid quarterly in-person co-working weeks
Quarterly $150 co-hanging stipend to meet up with coworkers
Monthly $100 health and wellness benefit
Generous paid family leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer success principlescustomer engagementaccount managementonboardingrenewalsrisk managementproblem-solving

Soft Skills

collaborationcommunicationcustomer satisfactionprofessional developmentmotivation

Certifications

Bachelor’s Degree