IT Support

• Provide responsive support for hardware/software issues (laptops, peripherals, video conferencing, etc.)
• Manage laptop maintenance and coordinate repairs or replacements as needed
• Handle password resets and account unlocks across multiple platforms
• Deliver internal tool training and onboarding materials to ensure team productivity
• Draft, update, and maintain IT policies and how-to documentation
• Collaborate with People Team, Information Security, and leadership to align on compliance and clarity
• Maintain a central knowledge base of internal IT practices and processes
• Contribute to IT roadmapping and long-term technology strategy
• Research emerging tools and technologies that could improve efficiency or reduce costs
• Collaborate with cross-functional leaders on IT-related needs and improvements
• Manage the company’s IT asset inventory (laptops, peripherals, etc.)
• Ensure device and operating system compliance across the org
• Oversee software license usage, procurement, and renewals
• Lead software deployments across the company in collaboration with the People Team and Information Security
• Develop and maintain zero-touch deployment workflows and automation
• Build scalable provisioning systems to manage access control and user lifecycle
• Coordinate shipping, setup, and troubleshooting of IT Equipment for in-person company offsites and summits
• Manage AV tools and systems (ie. microphones, projectors, video conferencing, etc.) to ensure seamless hybrid experiences
• Provide on-site or remote support during live events to resolve technical issues quickly
• Partner with the People Team to anticipate technology needs and create playbooks for recurring events

IT Specialist

Tier 2 Help Desk Technician

Audit Manager – Asset Management

Helpdesk Manager

Help Desk Agent