Turo

Customer Success Manager

• Lead Turo’s customer marketing strategy across the customer lifecycle globally
• Drive business growth through activation, retention, and reactivation
• Grow customer engagement through promotional initiatives and incentives
• Pioneer new customer marketing initiatives such as referral and loyalty programs
• Define and execute Turo’s CRM strategy across key owned channels
• Own business and operational KPIs for CRM
• Inform CRM Tech and Data Capability
• Maximize the feature set available in our MarTech tooling and CEP

Senior Manager, CRM Lifecycle