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Senior People Operations Manager
TurbineOneSr. People Operations Manager at TurbineOne enhancing employee experience across remote, multi-state team and improving HR operational processes.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in People Operations and HR processes, with a strong focus on employee lifecycle management, compliance, and remote workforce support. Proven ability to enhance employee experience and streamline operations in a fast-paced, multi-state environment.
Highest-signal resume keywords
People Operations ManagementEmployee Lifecycle AdministrationU.S. Employment ComplianceRemote Workforce CoordinationEmployee Relations Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Onboarding ProcessesLeave CoordinationHR Documentation ManagementEmployee Records MaintenanceCompliance DocumentationInvestigation SupportEmployee Experience ProgramsCPEO CoordinationPayroll AdministrationEmployee Training Coordination
Soft Skills
Solutions-Oriented MindsetStrong Follow-ThroughIndependent Decision-MakingEffective CommunicationProfessionalism
Tools & Technologies
HR TrackersSOPsInternal Documentation SystemsCPEO SystemsEmployee-Facing Resources
Industry Keywords
Multi-State WorkforceHigh-Growth Startup EnvironmentEmployee RelationsEmployment VerificationProtected Leaves
About the role
Key responsibilities & impact- Own and continuously improve day-to-day People Operations processes across the employee lifecycle.
- Manage core employee lifecycle workflows, including onboarding, employee changes, leave coordination, and offboarding.
- Maintain accurate employee records, HR trackers, workflows, checklists, templates, SOPs, and employee-facing resources.
- Partner with managers and leadership to support consistent, scalable employee processes across a remote, multi-state team.
- Identify process gaps and implement practical improvements as the company grows.
- Own the new hire onboarding experience from offer acceptance onward, creating a welcoming, organized, and mission-driven experience for remote employees.
- Lead onboarding calls and help new hires understand company policies, benefits resources, CPEO systems, and internal processes.
- Partner with hiring managers to ensure each new hire has a clear onboarding plan, role expectations, and first-week support.
- Serve as a primary point of contact for routine employee HR questions related to benefits, payroll, policies, leave, onboarding, and CPEO resources.
- Identify recurring questions and improve FAQs, templates, communications, and internal documentation.
- Maintain confidentiality and sound judgment when handling employee information.
- Serve as TurbineOne’s day-to-day liaison with the CPEO.
- Submit, track, and follow up on CPEO requests to ensure timely resolution.
- Coordinate with the CPEO on employment documents, benefits administration, payroll-related questions, employee changes, required notices, and compliance items.
- Translate CPEO guidance and requirements into clear internal processes for employees and managers.
- Maintain visibility into open HR and CPEO issues and proactively communicate status updates.
- Partner with Finance, Operations, Recruiting, and leadership on HR data, employee changes, and reporting needs.
- Own first-line HR compliance coordination for a remote, multi-state workforce.
- Maintain employee files, acknowledgments, required notices, policy documentation, leave records, and compliance documentation.
- Coordinate required employee trainings and track completion.
- Support handbook updates, policy rollouts, and employee communications in partnership with leadership, the CPEO, and legal counsel.
- Monitor compliance tasks and escalate risks, gaps, or sensitive issues appropriately.
- Support consistent application of company policies and employment practices.
- Support employment verification requests, including documentation coordination, response tracking, and appropriate approvals.
- Assist with security clearance-related HR processes, including employment history verification, employee information collection, documentation coordination, and status tracking.
- Coordinate with employees, managers, leadership, the CPEO, and external stakeholders as needed for verification or clearance-related requests.
- Maintain accurate, confidential records related to employment verification and clearance-related processes.
- Track request status, follow up on outstanding items, and escalate delays, inconsistencies, or sensitive issues appropriately.
- Ensure sensitive employee, verification, and clearance-related information is handled accurately, confidentially, and in accordance with company procedures.
- Coordinate employee leave requests in partnership with the CPEO and leadership.
- Support administration of medical, parental, state-specific, military, and other protected leaves.
- Track leave status, documentation, key dates, manager communications, and return-to-work steps.
- Help employees understand the leave process while maintaining appropriate confidentiality.
- Support reasonable accommodation workflows in partnership with leadership, the CPEO, and counsel as appropriate.
- Escalate complex leave, accommodation, protected-status, or legal-risk issues quickly and appropriately.
- Serve as an intake and coordination point for employee relations concerns.
- Support documentation, fact-gathering, and follow-up for employee relations matters.
- Assist with investigations as directed by leadership.
- Maintain accurate, confidential records related to employee relations and investigation matters.
- Support managers with routine employee relations questions while escalating sensitive matters involving legal risk, protected activity, harassment, discrimination, retaliation, leave, accommodation, or performance concerns.
- Help ensure employee concerns are handled consistently, professionally, and in alignment with company policies.
- Support and improve employee experience programs for a remote, multi-state team.
- Help coordinate remote culture initiatives, employee recognition, internal communications, and surveys.
- Support planning for company meetings, offsites, anniversaries, milestones, and other employee recognition.
- Partner with leadership to improve engagement, manager communications, and employee touchpoints.
- Help reinforce a high-performance, accountable, mission-driven culture.
- Identify opportunities to make the remote employee experience more consistent, connected, and scalable.
Requirements
What you’ll need- 6+ years of experience in People Operations, HR, employee lifecycle administration, or HR operations
- Experience owning or managing day-to-day People Operations processes
- Experience supporting a remote and/or multi-state workforce
- Experience working with a PEO, CPEO, payroll provider, or benefits administrator
- Strong understanding of U.S. employment compliance fundamentals
- Experience coordinating employee leave processes
- Experience supporting employee relations documentation, investigations, or sensitive employee matters
- Comfortable operating in a fast-paced, high-growth startup environment
- Ability to manage multiple sensitive workflows at once
- Practical, solutions-oriented mindset with strong follow-through
- Ability to know when to act independently and when to escalate
Benefits
Comp & perks- Health insurance
- Remote work options
- Professional development opportunities
- Employee recognition programs