Implementation Specialist

Tunstall Americas

Implementation Specialist role for Tunstall, focusing on installing Amazon Smart Property solutions. Requires customer service skills and travel to customer sites.

Posted 6/13/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Install, configure and commission Amazon Alexa and Amazon Smart Properties solutions within customer environments
Carry out device deployment, setup, testing and troubleshooting activities on customer sites
Support Wi-Fi connectivity validation, device registration and basic network troubleshooting
Configure resident rooms, communal spaces and associated management consoles
Deliver onboarding support and assist with scheme go-live activities
Provide basic user guidance and training to scheme staff and residents
Work alongside Tunstall operational, service and project teams during deployments
Maintain accurate implementation records, deployment documentation and asset tracking
Support pilot deployments, demonstrations and proof-of-concept activity

Requirements

What you’ll need

Proven experience in a field-based installation, deployment or technical support role
Familiarity with connected devices, mobile technology and cloud-based platforms
Excellent customer-facing communication skills
Strong organisation skills, including the ability to manage your own workload and travel schedule
Full UK driving licence
Experience within housing, telecare, healthcare or with smart technology and Amazon Alexa or smart home technologies would be desirable

Benefits

Comp & perks

Competitive salary
Hybrid working
25 days holiday + public holidays
Holiday purchase scheme
Contributory pension
Car salary sacrifice scheme via Tusker
Paid volunteer day to support a cause you are passionate about
Enhanced maternity, paternity, adoption and shared parental pay entitlements
Healthcare cash plan, including free eye tests
Dedicated 24/7 employee benefits platform ‘Verlingue’ that include things like: retail discounts, salary sacrifice options, and health and wellbeing support
EAP WeCare service - including a 24/7 online GP and mental health counselling service
Boost your learning and growth through access to LinkedIn learning and a Talent Library with over 800 courses, covering subjects from business skills to project management essentials
A warm and welcoming team environment
Development and a chance to build a rewarding career

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

installationconfigurationcommissioningdevice deploymentnetwork troubleshootingWi-Fi connectivity validationuser guidancetraining

Soft Skills

customer-facing communicationorganisationworkload managementtravel schedule management

Certifications

Full UK driving licence