Account Director
Tunnl
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $3,000,000 - $4,000,000 per year
Job Level
About the role
- Lead day-to-day management of high-value client accounts across advocacy, corporate, or agency sectors
- Partner with AEs to drive renewals, upsells, and long-term account expansion
- Translate client business goals into scoped research and audience strategies
- Present insights and recommendations to senior stakeholders
- Scope and manage projects across research, reporting, and audience activation
- Ensure timely delivery of client outputs and escalate blockers when needed
- Provide feedback and coaching to team members on storytelling, timelines, and client-facing materials
- Maintain quality control across decks, insights, and deliverables
- Act as a strategic liaison between Account Management, Strategic Research, Product, and Engineering
- Coordinate intake and scoping processes with internal stakeholders
- Help shape client segmentation, tiering, and service model strategy
- Support development of SOPs, planning frameworks, and reporting templates
- Manage and coach Account Managers and Research Analysts assigned to your accounts
- Provide regular feedback and growth paths aligned with Tunnl’s talent ladder
- Guide junior team members through client conversations, insight framing, and audience usage strategy
- Contribute to team rituals and peer support culture
Requirements
- 6+ years of experience in client-facing roles across public affairs, agency, corporate communications, or SaaS
- Proven ability to manage $3M+ in client revenue across multiple accounts
- Experience leading client reporting, insight delivery, and strategic account growth
- Comfortable interfacing with VPs, C-suite, and senior government or advocacy stakeholders
- Strong written and verbal communication skills with demonstrated storytelling expertise
- Occasional domestic travel to visit clients or to attend industry conferences (approximately 2-3 days per month)
Benefits
- Eligible for the Variable Compensation Plan for securing account renewals and expansions
- Comprehensive benefits with excellent medical, vision, and dental coverage
- HSA option
- Voluntary short- and long-term disability, accident, and critical illness insurance
- Flexible hybrid work policy
- Flexible unlimited paid vacation + 80 hours of paid sick leave
- 10 paid company holidays + Christmas week off
- 401(k) plan with 100% match up to 3%, plus 50% match up to 5%
- Cell phone reimbursement stipend
- Monthly parking or commuter stipend for VA-based employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
client managementaccount expansionproject managementresearchreportingaudience activationstrategic planningSOP developmentinsight deliveryclient segmentation
Soft Skills
leadershipcoachingcommunicationstorytellingfeedbackcollaborationproblem-solvingtime managementstrategic thinkinginterpersonal skills