Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
Display a good sense of initiative, able to plan and prioritize, displays strategic thinking, and champion change in an effective manner.
Take pride in work and strive for excellence; take responsibility for performance and complete all assigned tasks and meet deadlines.
Training and Developing: help teach others training content through consistent roleplay and coaching; monitor and assist the Store Manager with the training and development for store associates; complete quarterly goalsetting for personal development.
Coaching and Feedback: clearly articulate strengths, goals and opportunities; show critical thinking capabilities and be solution oriented; utilize company tools to create a 360-degree coaching culture.
Networking and Recruiting: assist the Store Manager in recruiting and networking to ensure hiring of high caliber performing team members and maintain an active bench strength of potential candidates.
Exercise strong written and verbal skills; demonstrate ethical conduct; promote organization goals; remain calm and deescalate situations; collaborate effectively with team.
Assist the Store Manager with managing the store schedule and timecards and payroll; maintain Tumi University Training; adhere to all company policies and procedures.
Ensure the store follows visual guidelines and directives; enforce excellent client services through client books, thank you cards and executing event strategies to ensure a consistent superior client experience.
Requirements
Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
Values a collaborative environment and have an openness to feedback.
The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
Have strong sales and client experience, preferably in the luxury market.
Can demonstrate proven success in meeting sales goals and achieving KPI’s.
Flexible availability to work nights, weekends, mornings, and holidays as needed.
Have a strong sense of integrity and an ability to lead by example.