Assistant Manager
TUMI Genomics
Associate Manager
TUMI Genomics
full-time
Posted on:
Origin: • 🇺🇸 United States • Massachusetts
Visit company websiteSalary
💰 $19 - $21 per hour
Job Level
JuniorMid-Level
About the role
- Create a client experience that reflects the brand ethos and build and maintain strong client relationships
- Drive sales through outstanding service and meet/exceed personal and store KPI goals (conversion, DPT, UPT, Client Data Capture)
- Plan, prioritize, champion change, and take responsibility for performance and deadlines
- Train and develop store associates, support Store Manager with training and development, and complete quarterly goalsetting for personal development
- Provide coaching and feedback, utilize company tools to foster a 360-degree coaching culture
- Communicate effectively across levels, remain calm and deescalate situations, and collaborate with the team
- Manage personal timecards, maintain Tumi University Training, and adhere to company policies
- Ensure store follows visual merchandising guidelines, enforce client service practices (client books, thank you cards, event strategies), and ensure a consistent superior client experience
Requirements
- Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment
- Value a collaborative environment and have an openness to feedback
- Ability to stand, move around the store, lift and push boxes that weigh 30 pounds, and use a ladder to complete job duties
- Strong sales and client experience, preferably in the luxury market
- Proven success in meeting sales goals and achieving KPI’s
- Flexible availability to work nights, weekends, mornings, and holidays as needed
- Strong sense of integrity and an ability to lead by example
- Strong time management skills