Manager

• As part of our Retail team, the Associate Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service.
• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
• Display a good sense of initiative, able to plan and prioritize, display strategic thinking, and champion change in an effective manner.
• Take pride in work and strive for excellence.
• Take responsibility for performance and complete all assigned tasks and meet deadlines.
• Training and Developing: Help teach others training content through consistent roleplay and coaching. Monitor and assist the Store Manager with the training and development for store associates.
• Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Utilize company tools to create a 360-degree coaching culture.
• Exercise strong written and verbal skills. Adapt communication skills upwards, laterally and to their team.
• Manage personal timecards to ensure payroll accuracy. Maintain Tumi University Training. Adhere to all company policies and procedures.
• Ensure the store follows the visual guidelines and directives. Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies.

Associate Manager

Salary

Job Level

About the role

Requirements