Tuesday Health

Medical Director

• Provide direct supervision, coaching, and performance oversight to clinical managers
• Serve as a primary operational liaison between clinical teams and health plan care management teams
• Oversee onboarding and training for care teams and clinical managers
• Lead quality operations, including monitoring and improving adherence to clinical workflows
• Ensure regulatory compliance and best practices in patient care management
• Own performance against operational, clinical, and quality goals
• Partner with cross-functional teams to improve patient engagement and workflow optimization
• Address escalated operational issues and implement solutions
• Partner with clinical/provider leadership to ensure appropriate staffing models

Director of Clinical Operations

Learning and Development

• Lead and manage the onboarding process for new clinical and engagement staff, ensuring a seamless transition into the organization
• Coordinate and schedule trainings with subject matter experts (SMEs), ensuring that educational programs are aligned with clinical and operational needs
• Develop and implement training materials, guides, and resources to support staff education and professional development
• Ensure compliance with clinical training standards, accreditation requirements, and best practices
• Track and monitor staff training progress, identifying gaps and areas for improvement
• Facilitate orientation sessions and hands-on clinical training to support new hires in their roles
• Collaborate with leadership and SMEs to continuously improve training programs based on feedback and industry trends
• Maintain accurate training documentation and records, ensuring all staff meet necessary training and certification requirements
• Provide support and mentorship to new hires and existing staff, reinforcing key learning objectives and protocols
• Stay updated on clinical best practices, healthcare regulations, and training methodologies to enhance program effectiveness

Director of Clinical Operations

Program and Training Coordinator