Tuesday

Compliance

• Manage Medicare and Medicaid enrollment activities, ensuring applications, renewals, and updates are completed accurately and on time.
• Oversee state-level entity enrollment for all jurisdictions in which we operate, tracking requirements and filing deadlines.
• Coordinate all Secretary of State filings, including new entity formations, annual reports, amendments, and other corporate maintenance, in partnership with CSC.
• Manage the vendor contract workflow, including conducting pre-read reviews prior to Legal Counsel review.
• Preparing and organizing contract documentation.
• Maintaining the centralized contract repository.
• Managing the contract renewal calendar and ensuring timely outreach for renewals.
• Assist with maintaining and organizing privacy-related documentation and policies.
• Track privacy requests, incident reports, and state-specific privacy requirements with guidance from Legal Counsel.
• Maintain organized and up-to-date legal files, trackers, calendars, and compliance logs.

Compliance Manager

Medical Director

• Accountable for the day-to-day execution, performance, and continuous improvement of Tuesday Health’s clinical model
• Leads clinical and quality operations, overseeing clinical managers and care teams to deliver exceptional patient experience, strong clinical and quality outcomes, and execution of our care model
• In close partnership with clinical/provider leadership, drives operational excellence through standardized workflow, onboarding and training, disciplined performance management, and continuous improvement
• Serves as a primary liaison to health plan care management teams ensuring effective collaboration, coordinated workflows, and partner satisfaction
• Partners with Product, Analytics, Member Services, and Market Operations to optimize systems, tools, and processes that improve outcomes, efficiency, and reliability of care delivery
• Provide direct supervision, coaching, and performance oversight to clinical managers, fostering a culture of accountability, teamwork, and excellence
• Oversee onboarding and training for care teams and clinical managers, ensuring consistent readiness standards, operating routines, and competency development across new team members.
• Lead quality operations, including monitoring and improving adherence to clinical workflows, care standards, and documentation requirements to support outcomes and reduce variation
• Ensure regulatory compliance, adherence to clinical guidelines, and best practices in patient care management
• Own performance against operational, clinical, and quality goals; implement targeted improvement initiatives as needed
• Address escalated operational issues and implement solutions to enhance service delivery and patient outcomes
• Establish clear operating rhythms and accountability structures to support consistent execution and team performance

Director of Clinical Operations

Learning and Development

• Support the onboarding and training of clinical and engagement staff
• Coordinate and deliver comprehensive training programs
• Manage the onboarding process for new clinical and engagement staff
• Schedule trainings with subject matter experts (SMEs)
• Develop and implement training materials, guides, and resources
• Ensure compliance with clinical training standards and accreditation requirements
• Track and monitor staff training progress
• Facilitate orientation sessions and hands-on clinical training
• Collaborate with leadership and SMEs to improve training programs
• Maintain accurate training documentation and records
• Provide support and mentorship to new hires and existing staff
• Stay updated on clinical best practices, regulations, and training methodologies

Compliance Manager

Director of Clinical Operations

Program and Training Coordinator