Director, Network Operations
Aledade, Inc.
Customer Success Manager, Healthcare
Tucuvi
full-time
Posted on:
Origin: • 🇪🇸 Spain
Visit company websiteJob Level
JuniorMid-Level
About the role
- Support healthcare professionals across hospitals throughout implementations and enable them to use the technology independently
- Drive the implementation process from start to finish: run kick-off meetings, configure the platform, align with technical and clinical stakeholders, and provide first-line support
- Collaborate cross-functionally with Sales, Product, and Tech to align on timelines, handovers, and technical requirements
- Translate usage data and clinical impact into tangible value aligned with each organisation’s KPIs
- Manage multiple fast-paced deployments, ensure post-go-live support, and deliver measurable value from day one
- Lead strategic conversations, identify opportunities and risks, and lay the groundwork for renewals and expansions
- Support Sales in commercial discussions and contribute to refining internal processes, sharing learnings, and scaling the implementation model
Requirements
- >2 years of experience in healthcare or a related field (medical devices, pharma, clinical ops…)
- Experience in stakeholder-facing roles is a strong plus
- Solid understanding of healthcare environments; confidence engaging with clinical staff and decision-makers
- Strong project management skills; able to lead multiple processes in parallel without losing control
- Fluency in Spanish and English with clear, empathetic and professional communication
- Based in Spain with up to 25% travel availability for onsite visits, trainings, and project monitoring in hospitals
