Tucuvi

Customer Success Manager

• Support healthcare professionals across hospitals throughout implementations and enable them to use the technology independently
• Drive the implementation process from start to finish: run kick-off meetings, configure the platform, align with technical and clinical stakeholders, and provide first-line support
• Collaborate cross-functionally with Sales, Product, and Tech to align on timelines, handovers, and technical requirements
• Translate usage data and clinical impact into tangible value aligned with each organisation’s KPIs
• Manage multiple fast-paced deployments, ensure post-go-live support, and deliver measurable value from day one
• Lead strategic conversations, identify opportunities and risks, and lay the groundwork for renewals and expansions
• Support Sales in commercial discussions and contribute to refining internal processes, sharing learnings, and scaling the implementation model

Customer Success Manager, Healthcare