Tucuvi

Customer Success Manager

• Your mission will be to support HCPs, across hospitals, throughout the entire implementation of our product, enable them to use our technology independently.
• Your role will be key to build trust around our AI-powered clinical assistant, LOLA, to resolve blockers, and to create the conditions for long-term success.
• You’ll collaborate directly with healthcare professionals and coordinate closely with internal teams (Sales, Product, Tech) to ensure each deployment is clear, efficient, and tailored to the hospital's needs.
• You’ll ensure they are getting real, measurable value from LOLA and start leading strategic conversations that will lay the foundation for long-term continuity.
• You’ll be leading renewal and expansion discussions, proactively identifying opportunities and risks, and building strong relationships with both hospital staff and pharma partners.

Customer Success Manager, Healthcare, Portuguese

Financial Planning and Analysis

• Own monthly closing coordination with our external accountants in Spain, ensuring accuracy, timeliness, and clear communication.
• Implement internal financial controls and scalable processes, including opportunities for automation.
• Ensure compliance across Spain, EU and US.
• Manage vendors and contracts, including spend tracking, renewals, and documentation.
• Support cross-functional projects, including grants, tenders, data requests, reviews, and market analyses.
• Handle operational tasks needed to keep the company running smoothly.
• You will be hands-on from day one, progressively owning more as you grow into the role.

Customer Success Manager, Healthcare, Portuguese

Finance & Operations Associate