Tucuvi

Customer Success Manager, Healthcare, Portuguese

Tucuvi

full-time

Posted on:

Location Type: Remote

Location: Spain

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About the role

  • Your mission will be to support HCPs, across hospitals, throughout the entire implementation of our product, enable them to use our technology independently.
  • Your role will be key to build trust around our AI-powered clinical assistant, LOLA, to resolve blockers, and to create the conditions for long-term success.
  • You’ll collaborate directly with healthcare professionals and coordinate closely with internal teams (Sales, Product, Tech) to ensure each deployment is clear, efficient, and tailored to the hospital's needs.
  • You’ll ensure they are getting real, measurable value from LOLA and start leading strategic conversations that will lay the foundation for long-term continuity.
  • You’ll be leading renewal and expansion discussions, proactively identifying opportunities and risks, and building strong relationships with both hospital staff and pharma partners.

Requirements

  • >2 years of experience in healthcare or a related field
  • Experience in stakeholder-facing roles is a strong plus.
  • A solid understanding of healthcare environments, with confidence to engage with clinical staff and decision-makers.
  • Strong project management skills, able to lead multiple processes in parallel without losing control.
  • Fluency in English and Portuguese, with clear, empathetic, and professional communication skills.
  • Based in Spain or Portugal, with up to 25% travel availability for onsite visits, trainings, and project monitoring in hospitals.
Benefits
  • Fix and variable salary
  • Flexible benefits through Cobee (ticket restaurant, transport, nursery...)
  • Remote work in an async environment.
  • Flexible working hours.
  • Teambuildings (at least two per year).
  • 23 days per year + your birthday + 6 local and regional holidays added to your calendar
  • Budget for training and personal development.
  • A laptop (Mac) + the equipment that you need (screen…)
  • The possibility to join a team of good and ambitious people where you can create a real impact on people's lives.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementstakeholder engagementAI-powered clinical assistantimplementation supportvalue measurement
Soft Skills
communicationrelationship buildingempathytrust buildingstrategic thinking